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Care Navigator
4 months ago
Child & Family Services is looking for a full-time Care Navigator to join our Community Behavioral Health Center (CBHC) team in New Bedford, MA. The **Care Navigator** provides behavioral health services, including access to same-day or next-day services. The Care Navigator acts as a liaison to connect clients and families with the appropriate services.
- **Must be available to work until 8PM on Wednesdays and Fridays (later start)**
**$1/hour Language Differential (eligible languages include: Cape Verdean Creole, Haitian Creole, Portuguese, Spanish or ASL)**
**SATURDAY & SUNDAY SHIFT DIFFERENTIALS: 1ST SHIFT - $2.50/HOUR / 2ND SHIFT $4.00/HOUR**
- **Qualifications**:_
- **Bachelor’s Degree level degree in Social Work, Sociology, Psychology or a related human services field required**:
- Must have at least one year of experience working in an organization providing mental health or substance use services to youth, adults, and/or families. Must demonstrate cultural humility, with an understanding of ethnic, cultural, and/or linguistic considerations for populations serve
- Bilingual individuals preferred to best support the needs of our clients and families within the community.
- **Responsibilities**:_
- **The following responsibilities are not meant to be all inclusive and may be adjusted to meet the agency’s needs.**_
- Facilitate walk-in process with clients
- Complete pre-screening assessment with client
- Identify client needs and determine service options with client
- Use collaborative documentation
- Schedule client intake and follow up appointments as appropriate
- Make clinic referral and wait list phone calls
- Make internal and external referrals as appropriate
- Support transitions of care
- Engage in care coordination across health and behavioral health services
- Facilitate wellness and recovery of the whole person, including outreach and engagement, and after-care planning
- Use evidence-based interventions, including motivational interviewing skills
- Develop person-centered service plans as appropriate
- Provide clients and families with advocacy, coaching, training, support, and psychoeducation
- Provide crisis intervention strategies
- Facilitate warm hand offs with Crisis Services as appropriate
- Build and maintain professional relationships and connections with community resources and partners
- Assist and support all functions of Open Access model as appropriate
- Participate in all supervision and training activities as required by CFS, funding sources, and accreditation authorities
- Maintain record-keeping as required by CFS, funding sources, and accreditation authorities
- Provide clients with consistent, high-quality care through an array of evidence-based, culturally competent, person and family-centered treatment
- **Cultural Competency Qualifications**:_
- Awareness of personal attitudes, beliefs, biases, and assumptions about others
- Knowledge of the various dimensions of diversity, including gender, race, and ethnicity
- Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way
- Cultural knowledge of key populations that will be served to address disparities in service delivery
- Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own
- Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors, moods, and impulses to create an inclusive, equitable, and welcoming climate within the agency
**Benefits**:
- Benefit eligible at 20+ hours
- Medical - Harvard Pilgrim/Health Plans - 75% employer paid for full-time employees
- Dental - Delta Dental
- Vision - Eye Med
- 12 sick days per year (accrued monthly); 2 personal days per year
- 10 paid holidays
- 401K - CFS matches first 1% at 100%; 2%-6% of annual earnings are matched at 50%
- Tuition reimbursement - Up to $1,500 per calendar year
- **FREE** Clinical Supervision towards licensure & Professional Licensure reimbursement (LICSW, LMHC)
- **FREE** CEU's and Trainings
- up to 1,000 trainings available
- Flexible spending accounts - save on medical expenses and dependent care
- 100% Employer paid Life Insurance
- 100% Employer paid Long Term Disability and AD&D
- Mileage Reimbursement of.62 cents/mile & Employee Discount Program
- **FREE** Employee Assistance Program and AbilitiCBT Mental Health program for employees & their family
Pay: $20.50 per hour
**Education**:
- Bachelor's (required)
License/Certification:
- Driver's License (preferred)
Ability to Relocate:
- New Bedford, MA 02745: Relocate before starting work (required)
Work Location: In person
