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Office Coordinator/administrative Assistant

3 months ago

Grandville, United States ServiceMaster Restore 9845 - Grandville Full time

We are seeking a customer-centered professional, who thoroughly enjoys compassionately working with people and helping them on one of their very worst days. As the Office Coordinator/Administrative Assistant, you will be responsible for overseeing the daily operations of our office and ensuring smooth and efficient workflow. This is a key role that requires integrity, excellent organizational and communication skills, as well as the ability to manage multiple tasks and priorities simultaneously.

**Responsibilities**:

- Plan and schedule appointments and maintain calendars
- Answer inbound telephone calls
- Manage social media accounts
- Provides direct supervision of technicians regarding customer escalations, technical compliance tasks, support, and standard operating procedures
- Ensures timely, compliant and accurate management of work order processes, business information, and licensing management ensuring the company’s processes remain compliant
- Participates with owners in development and maintenance of operational and business strategies, supporting the owners’ vision and process ideals
- Oversees and reviews daily operational and compliance metrics, as well as the escalation, tracking, and resolution of issues
- Communicates with all relevant employees to ensure delivery times are met
- Communicates process improvements to relevant parties to ensure a successful business.
- Coordinates activities that affect operational decisions and business requirements
- Maintains administrative functions in Restore 365 and Xactanalysis
- Handles sensitive information in a confidential manner
- Assists with onsite human resources functions such as employee onboarding, time and attendance, and payroll processing

Qualifications:

- Associate's degree in business administration, operational management or finance preferred and not required, 2-4 years equivalent experience in similar role
- Ability to work closely with, influence, and hold technicians accountable to resolving issues or capitalizing on opportunities
- Ability to engage and motivate others; drive results
- Ability to manage time and workload effectively and work in a team environment
- Excellent problem solving and communication skills, written and verbal

We are a small family business, locally owned and operated. The Office Coordinator/Administrative Assistant's schedule is on-site Monday-Friday from 9:00 am-5:00 pm. If you are a motivated individual with a passion for organization and efficiency, we would love to hear from you
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