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Operations Program Specialist

4 months ago

Hauppauge, United States Teachers Federal Credit Union Full time

**Join Our Team**

For 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Named one of America's Best-In-State Credit Unions by Forbes Magazine in 2022, Teachers has grown into one of the leading credit unions in the United States. As we broaden our national reach, we will continue to ensure that Teachers is a Best Place to Bank and a Best Place to Work. Teachers offers a variety of exciting career opportunities ranging from part-time and full-time staffers to executive leadership roles.

**Summary**:
The Operations Program Specialist leads small to medium sized projects aimed to enhance program management and operational efficiencies. This role will work independently to ensure department initiatives are executed and communicated as they pertain to various member facing channels.

**Education and /or Experience**:

- Associates degree in a relevant field or a minimum of four years directly related experience required
- Minimum of three years banking experience in a related area required
- Knowledge of Branch and back-office operations, policies, practices, protocols, systems and programs required

**Job Duties**:

- Manage end to end process of small to medium sized programs and initiative rollouts
- Liaison between member facing channels and assigned lines of business
- Create, deploy and maintain all procedures, job aids and internal resources for new and existing programs and projects for member facing channels
- Organize and facilitate meetings to ensure all projects and programs are being tracked for the department
- Identify gaps in processes and procedures within member facing channels
- Develop and implement solutions that eliminate process gaps while driving membership growth, operational efficiencies and mitigate risk
- Develop and deliver statistical analysis of program utilization and trend
- Perform other duties as needed upon request from immediate supervisor

**Essential Skills**:

- Proficiency with Microsoft Office Suite required
- Strong oral and written communication skills at a professional business level
- Strong analytical, problem solving, planning, prioritization and organizational skills
- Ability to work independently while supporting an overall team effort

**Benefits of Joining the Teachers Team**:
We provide a competitive compensation and benefits package that includes, but is not limited to:

- Paid time off for vacation, personal days, and holidays
- Fully-funded pension plan
- 401(k) company contribution
- Teachers pays 100% of Dental & Vision premium
- Tuition reimbursement is offered to full-time employees
- Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
- Flexible hybrid schedule for eligible positions

Good Faith Salary Range for this position: $30.25 - $36.20 an hour.

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