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Nobelprocera Services Clinical Specialist

3 months ago

Mahwah, United States Nobel Biocare Full time

Operating Company: Nobel Biocare
Location: Mahwah,NJ,US
Date Posted: April 19, 2024
Req Number: R5019372

The NobelProcera Clinical Specialist has advanced knowledge in evaluating complex dental prosthetic cases, in addition to less complex cases. The Clinical Specialist oversees cases as they move through each step of the process to ensure that details are captured at each step. He/she also communicates directly with customers regarding troubleshooting, information gathering, and case planning to provide an exceptional customer experience. The Clinical Specialist acts as a Subject Matter Expert (SME) in full arch and the associated analog, digital, or hybrid workflows to support and share knowledge with colleagues, supervisor, and customers. Overall, he/she plays a pivotal role in the success of our full arch cases both internally and externally.
- Verify and evaluate case data and scans for full arch upon case receipt to determine if the case is acceptable and ready to move forward.
- Inspect physical property upon arrival to ensure cases are evaluated for case planning, scanning, and designing.
- Identify clinical and technical issues that may arise during the scanning and designing steps and properly communicate issues and recommendations to the customer and Services team. Communicate full arch topics regarding case planning, case evaluation, design, and customer communication between the customer and the Services team.
- Coordinate surgery dates and communication with customers for immediate provisionals.
- Be in direct contact with customers to discuss cases on a technical and design level to achieve a best way forward on complex cases.
- Perform quality inspection on full arch designs to ensure all customer expectations are met.
- Work closely with the registration, scan, and design teams to ensure all steps in each respective area are completed properly.
- Register customer cases utilizing web-client when required.
- Assist in improving Standard Work (SW) as defined to drive continuous improvement.
- Any other tasks and duties assigned by Team Lead, Group Manager or Senior Site Leadership.
- Follow all SOPs to ensure compliance to the FDA 21 CRF 820, ISO 13485 and OSHA 1910
- He/she works in a dental industry made-to-order production facility, meeting delivery deadlines set by the market and customer needs.

**Job Requirements**:
**Critical Knowledge and Qualifications**:

- Minimum 5 years of practical experience as a Dental Laboratory Technician or Dental Designer at an Implant manufacturing company, required.
- Minimum 1 year of experience working with complex product lines (i.e. full arch restorations), required
- Minimum 2 years of experience on 3D Dental software such as 3Shape, DTX Studio Lab, Exocad, or other 3D systems, required
- CDT or MDT, preferred
- Customer service experience, preferred

**Critical Skills/technical know-how**
- Must be able to communicate effectively to properly explain case evaluations and treatment planning to customers, particularly in full arch restorations
- Must be able to coordinate case scheduling and planning with customers and the Services team to ensure on time delivery of designs and products
- Ability to identify and problem solve common dental implant difficulties and NobelProcera questions and implement effective solutions independently
- Works with a limited degree of supervision
- Proficient in understanding the clinical and technical side of basic, priority product lines and also full arch
- Ability and willingness to train others with less experience and provide informal guidance
- Must be able to work well with computer programs including Microsoft Excel, PowerPoint, Word, and Teams

**Critical Experience**:

- Experience working with different implant manufacturers, preferred
- Experience in full arch designing, case planning, and customer communication
- Experience working in a regulated environment, preferred

IND123

**Target Market Salary Range**:
$56,400 - $86,700

**Operating Company**:
Nobel Biocare