Museum Assistant

3 weeks ago

Washington, United States HILLWOOD MUSEUM Full time

**Position Description**:
Title: Museum Security Associate

Employment Status: Full-Time

Work Schedule: Work schedule is generally 40 hours per week. Some weekend/evening/overnight hours may be required in addition to special event coverage.

Primary Functions:

- Monitors access control using Hillwood's security software platforms.
- Observes and evaluates situations to determine any hazards and reports any suspicious activity, injury/illness, or unusual/unsafe conditions.
- Adheres to Hillwood's building opening and/or closing procedures including locking and unlocking and arming and disarming alarms.
- Uses security systems such as cameras, fence alarms, key access control, and card access to provide regular surveillance.
- Works in assigned areas such as the Front Gate, provides a gracious welcome while balancing access control.
- Assures a positive, enjoyable visitor experience.
- Provides special event crowd and or vehicle management.
- Monitors the 24-acre campus, interior and exterior of campus buildings from the control room.
- Provides mentoring and coaching to museum assistants
- Demonstrates knowledge of Hillwood's policies and procedures, collections, and gardens.
- Oversees emergency evacuation of visitors
- Answers Hillwood-related and general questions
- Performs crowd management and wayfinding

Organizational Relationships:

- Reports to the Head of Security.
- Interacts with staff, volunteers, and visitors of all ages.

Knowledge:

- Proficiency with access control, intrusion detection, fire detection/suppression, and video surveillance.
- Experience in customer service.

Skills/AbiIities:

- An ability to remain calm under various stressors (illness/injury, emergency evacuation, suspected or overt criminal behavior).
- Strong observation skills.
- A warm, empathetic, and enthusiastic communicator.
- Flexibility, patience, and a positive outlook.
- Commitment to, enthusiasm for, and comfort with conversing with a diverse range of people.
- Demonstrates a commitment to the spirit of Hillwood's mission, vision, and interpretive messages, and keeps them at the forefront of all endeavors. Use of a radio for communications.

Work Environment:
The physical requirements and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job or may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions to the extent the Company may do so without undue hardship. The term "qualified individual with a disability" means an individual who with or without reasonable accommodation can perform the essential functions of the position.

Notice:

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