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Front Desk Lead

4 months ago

Dedham, United States Miniluxe Inc Full time

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team

**About this Role**:
MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market.

**What You’ll Accomplish**:

- Supports the client experience and studio operations during each shift
- Achieve daily retail goal
- Provides exceptional and meaningful service to clients
- Quickly and efficiently resolves client issues in the moment or with timely follow up
- Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs
- Uphold the highest standards of clean consistently throughout the day.
- Accountable to driving retail revenue and sharing knowledge to fellow team members
- Ensures inventory is regularly and accurately received and accounted for.
- Supports weekly/monthly inventory counts in studio.
- Leads training and development for new Experience Associate hires.
- Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market.

**Who You Are**:

- Excellent communication, verbal, and written skills
- Reliable (show up to shifts on time)
- Must have reliable transportation (may work at multiple location)
- Exceptional interpersonal, planning, and organizational skills
- Highly motivated, results-oriented, and a self-starter
- Ability to influence, motivate, and communicate cross functionally
- Problem solver, able to navigate operational issues with resilience
- Ability and willingness to travel to studios within the market

MiniLuxe Benefits:
MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

- Competitive compensation package
- Retail Commission
- Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
- Paid Time Off
- Retirement savings account aka 401k
- Free Services & Retail Discounts across our awesome non-toxic products
- Flexible Schedules
- Continued development and learning opportunities

**Job Types**: Full-time, Part-time

Pay: Up to $16.00 per hour

Pay: $16.00 - $19.00 per hour

Sunday's and Monday's Required

**Job Type**: Part-time

Pay: From $16.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Weekends as needed
- Weekends only

Work setting:

- In-person

**Experience**:

- Customer service: 2 years (required)
- Retail sales: 2 years (required)

Ability to Relocate:

- Dedham, MA 02026: Relocate before starting work (required)

Work Location: In person