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Hotel Sales Coordinator

4 months ago


Madison, United States ROI Hospitality Development Full time

**_What's in it for you?_**:

- Competitive compensation package with possible bonus plan
- Hotel discount at locations worldwide
- Paid time off and holiday pay incentives
- Professional development and growth opportunities
- Part-time or full-time hours available
- Flexible schedule

**_
About this job:_**:
ROI Hospitality is looking for a customer service oriented Sales Coordinator for our newly renovated 121 room Cambria® Hotel Madison East. As the Sales Coordinator you will fill a pivotal role in driving hotel revenue by supporting Cambria’s Sales & Marketing Department. You will assist in selling group blocks, catering services, and banquet facilities. This role will allow you to learn and prepare for a rewarding career in hotel sales

**RESPONSIBILITIES**:

- Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
- Create effective sales proposals and conduct property site tours for prospective clients.
- Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
- Cultivate and maintain positive client relationships to promote repeat and referral group business.
- Provide consistent, exceptional customer service to all internal and external customers.
- Perform administrative duties including updating sales trace system, producing sales and activity reports, maintaining account and contact information, creating room blocks.
- Monitor group room blocks and cutoff dates to ensure accurate reports and revenue forecasts.
- Create and prepare sales & marketing materials.
- Assist with advertising campaigns and act as social media champion for the property.
- Manage all billing for group and banquet functions.
- Prepare group resumes & BEOs to ensure appropriate information is communicated to operations teams for flawless execution.
- Actively participate in hotel departmental and sales meetings.
- Assist with front desk operations as needed. May be required to cover front desk shifts.
- Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.

**QUALIFICATIONS**:

- Previous customer facing experience in the hospitality or travel industry, preferably in group sales.
- Strong understanding of the hotel industry's group room block landscape.
- Prefer previous experience with hotel sales & property management systems (ChoiceAdvantage/Salesforce Delphi).
- Excellent organizational skills and attention to detail.
- Strong ability to multi-task and manage multiple projects at the same time.
- Super-communicator, both internally and externally, with strong interpersonal skills.
- Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
- Passionate, positive, and possess the ability to flex and adapt with a growing organization.
- Skilled in Microsoft suites of products (Word, Excel, Outlook).
- Professional demeanor and appearance.