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Help Desk Technician

4 months ago

Beaumont, United States Harbor Healthcare System Full time

Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.

**Primary Tasks**:

- Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software
- Actively seeks timely resolution to end user problems, interfaces with third party support when necessary
- Creates and Administers Active Director User account and permissions, as well as exchange mailboxes
- Performs employee moves, transfers and new hire deployments
- Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures
- Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.
- Supports Windows 7 - 10 desktop and laptops (physical and virtual)
- Supports mobile devices iPhones and iPads, performs hardware repairs when necessary

**Secondary Tasks**:

- Assists with administration of network servers, switches, routers and firewalls
- Assists with support of IP PBX's
- Assists with nightly backups

**Qualifications / Required Skills**:

- Strong troubleshooting and logical problem-solving skills
- Ability to resolve basic to intermediate hardware, software and connectivity problems
- Ability to work Independently
- Experience with data and voice cabling
- Experience with network printers, copiers, scanners
- Experience with Apple iOS
- Familiarity with UEM specifically AirWatch/Workspace
- Familiarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 - 2012
- Familiarity with VPN, LAN and WAN troubleshooting
- Familiarity with VDI environment specifically VMWare Horizon View 5.5 - 7 experience with thin clients
- Familiarity with Cisco Meraki Firewalls, Switches, Access points
- Knowledge of VMWare vSphere 5.5 - 7
- Knowledge of Cisco and Fortinet phone systems
- Effective written and verbal communication
- Ability to travel - must have reliable transportation
- Clean background and drug screen

**Benefits**:

- Semi-monthly pay periods - Direct Deposit
- Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)
- PTO (Personal Time Off)
- Holiday Pay