Desktop Support Technician

7 days ago


Beaumont, Texas, United States Christus Health Full time
Job Summary

The Field Services Technician is a key member of the Christus Health team, responsible for delivering high-quality, cost-effective solutions to end-users through the installation, configuration, upgrade, and maintenance of workstation and peripheral equipment. This includes resolving problems reported by the Customer Support Center and implementing new functionality.

Key Responsibilities
  • Problem Solving - Effectively assess, diagnose, and resolve basic configuration and hardware problems, quickly and efficiently resolving issues assigned by the Customer Support Center.
  • Workstation Software - Install, configure, and maintain operating system software on client workstations, providing support on basic features of application software, such as initiation, logging on, navigation, and termination.
  • Workstation Hardware - Install, configure, and maintain hardware for client workstations, including workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
  • LAN Administration - Stop and restart services, shutdown and restart operating system software on Windows NT, 2000, and Novell servers.
  • Network Administration - Telnet to local LAN switches and Hubs, activate ports for workstations and printers.
  • Telecom - Assist in the support and maintenance of telecommunication systems, capable of providing dial-tone to the desktop.
  • Desktop Hardware and Software - Install, configure, and maintain hardware and software.
  • Communications - Demonstrate strong communication and human relationship skills.
  • Inventory Management - Track and document the hardware and software inventory.
  • Standards - Install, configure, and maintain standards associated with workstation and peripheral procedures and documentation.
  • Policies and Procedures - Follow established policies, procedures, and standards defined by the department.
  • Communications - Demonstrate strong communication and human relationship skills.
  • Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
  • Documentation - Produce and maintain technical documentation on the assigned systems.
  • Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.
  • Project Management - Execute priorities, understand business application, answer technical questions, and perform all assigned tasks. Serve as a resource to the project team for assigned client applications.
  • Teamwork - Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
  • Customer Service - Provide effective customer service by being courteous, polite, and friendly toward others at all times. Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.
  • Other - Perform other duties and special projects as assigned by the Market Operations Manager.
Requirements
  • High School Diploma
  • 0 - 1 years of experience


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