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Help Desk Support Specialist

2 months ago

Beaumont, Texas, United States HARBOR HEALTHCARE SYSTEM Full time
Help Desk Technician Position at Harbor Healthcare System

We are seeking a skilled Help Desk Technician to join our team at Harbor Healthcare System. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our end-users, ensuring that they have a seamless and efficient experience with our computer systems, hardware, and software.

Key Responsibilities:
  • Respond to service requests via phone, email, or remote access, providing timely and effective solutions to end-user problems.
  • Offer technical assistance on the delivery, configuration, setup, maintenance, and troubleshooting of hardware and software.
  • Actively seek resolution to end-user problems, interfacing with third-party support when necessary.
  • Create and administer Active Directory user accounts and permissions, as well as Exchange mailboxes.
  • Perform employee moves, transfers, and new hire deployments.
  • Document problems and corrective procedures, gathering end-user feedback to improve processes and procedures.
  • Analyze common complaints and create, maintain, and update company knowledge base articles to help users solve problems independently.
  • Support Windows desktop and laptops, as well as mobile devices such as iPhones and iPads, performing hardware repairs when necessary.
Requirements:
  • Strong troubleshooting and logical problem-solving skills.
  • Ability to resolve basic to intermediate hardware, software, and connectivity problems.
  • Ability to work independently.
  • Experience with data and voice cabling.
  • Experience with network printers, copiers, scanners.
  • Experience with Apple iOS.
  • Familiarity with UEM, specifically AirWatch/Workspace.
  • Familiarity with Active Directory, DNS, Exchange, Office 365, and Office Server 2008r.
  • Familiarity with VPN, LAN, and WAN troubleshooting.
  • Familiarity with VDI environments, specifically VMware Horizon View, and thin clients.
  • Familiarity with Cisco Meraki firewalls, switches, and access points.
  • Knowledge of VMware vSphere.
  • Knowledge of Cisco and Fortinet phone systems.
  • Effective written and verbal communication skills.
  • Ability to travel, with reliable transportation.
  • Clean background and drug screen.

Benefits:
Semi-monthly pay periods - Direct Deposit
Healthcare Benefits Include: Medical, Dental, Vision, and 401(K)
PTO (Personal Time Off)
Holiday Pay

Please apply directly through this website, complete the online application, and attach your resume.