Petroleum Service Technician for Retail Operations

1 week ago

Beaumont, Texas, United States PumpTex, Inc Full time
PumpTex, Inc. is on the lookout for a skilled Retail Petroleum Service Technician to deliver outstanding customer support, perform repairs, and conduct maintenance for the gas stations we cater to in the Southeast Texas and Southwest Louisiana regions. Our goal is to enhance our business by ensuring client satisfaction. We seek an individual adept at diagnosing issues with petroleum equipment systems and committed to a long-term career in customer service.

Our Petroleum Technicians receive a competitive salary based on their experience and can also take part in our quarterly incentive bonus program. Additionally, we provide comprehensive benefits, including a generous paid time off (PTO) policy, medical insurance with HRA or HSA options, vision and dental coverage, life insurance, long-term disability, paid holidays (including enhanced pay on Thanksgiving and Christmas), on-call compensation, uniforms, a company vehicle, and a retirement plan with matching contributions.

ABOUT PUMPTEX, INC.

Founded in 1997, PumpTex, Inc. started with a vision to elevate customer service in the retail petroleum service sector. Over the years, we have evolved into a trusted partner for our clients, acting as their eyes and ears in the field to help maximize their operational uptime and profitability. Many in the industry regard us as the first responders in retail petroleum services. Our commitment is to complete jobs efficiently on the first visit, ensuring convenience stores, fueling stations, and service facilities are operational as swiftly as possible. At PumpTex, we foster a collaborative management environment with an open-door policy, encouraging continuous improvement and valuing ideas that help us excel. We invest in our workforce through ongoing training and strive to be an industry leader in employee benefits. As a family-oriented organization, we prioritize work-life balance for our employees.

PRIMARY RESPONSIBILITIES:
  • Engage respectfully with clients and team members in person and via phone
  • Respond to various service requests, including emergency situations and after-hours calls when on-call
  • Participate in a mandatory rotating on-call schedule (1 week of on-call every 5 weeks)
  • Repair and maintain dispensers, turbines, UST tank top equipment, UST monitoring systems, and dispenser calibration
  • Manage inventory on the company vehicle to ensure readiness for client assistance
  • Help manage client expectations through sound judgment, informed decisions, and technical expertise
  • Follow up with clients to ensure their needs are met
  • Stay updated on new equipment releases and industry compliance, participating in ongoing training
  • Work with urgency to ensure clients remain operational and minimize downtime
QUALIFICATIONS:
  • Must reside in the Southeast Texas or Southwest Louisiana area
  • Experience with two or more retail petroleum product lines (such as Wayne, Verifone, Gilbarco, Passport); current or previous certification is preferred
  • Must possess a valid driver's license and maintain a clean driving record
WORK SCHEDULE:

Our Technicians typically work Monday through Friday, 8am to 5pm, with opportunities for overtime and participation in the on-call rotation.

ARE YOU READY TO JOIN OUR TEAM?

If you believe you would be a good fit for this Petroleum Technician role, we encourage you to complete our initial 3-minute, mobile-friendly application. For more information about our culture and work environment, please visit our YouTube page. We look forward to learning more about you.

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