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Operations Coordinator

3 months ago

Rancho Cucamonga, United States Rack Store Full time

**Company Description**

Rack Store is a Premier Stocking Distributor of Nucor Warehouse Systems, specializing in providing premium storage solutions for businesses across various sectors with the goal of being the most reliable source of pallet rack materials and accessories in the country.

**Job Overview**

Rack Store is seeking a detail-oriented Operations Coordinator who is a quick study to join our expanding team in Rancho Cucamonga, CA. The Operations Coordinator will directly report to the VP of Operations and work cross-functionally with Sales and Warehouse Operations, providing clerical and administrative support with a primary focus on delivering outstanding customer service.

**Responsibilities**

**Primary Role: Customer Service and Administrative**
- Support our Sales and AP teams processing orders and invoices in a timely manner, via our enterprise resource planning (ERP) system.
- Respond to customer inquiries and issues promptly and professionally.
- Work closely with the warehouse department to process change orders and return merchandise authorizations (RMA).
- Maintain accurate customer records and documentation.
- Collaborate with various departments to address customer concerns with speed and efficiency.

**Secondary Role: Sales and Marketing Support**
- Aiding in the development and distribution of marketing collateral (e.g., brochures, flyers, swag) and ensuring brand consistency.
- Support with trade shows and events (e.g., booth setup, lead generation), as needed.

**Skills/Abilities**
- Excellent listening, verbal and written communication skills.
- Strong customer service skills, demonstrating poise and patience in daily interactions.
- Outstanding problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Technically adept, with prior experience working in ERP, customer relationship management (CRM) or admin-end of point-of-sale (POS) systems highly desired, but proven quick studies highly encouraged.
- Proficiency with standard office equipment, e.g., phone, computer, printer, scanner, etc.
- At least two years of prior customer service experience in a distribution setting strongly desired.

**Compensation and Benefits**
- $45,760-$49,920 annually, DOE ($22-$24/hour) DOE
- Holiday Pay, Vacation and Personal Time Off (PTO) after 60 days
- Health, Dental and Vision Benefits after 60 days
- 401K match after 1 year
- Casual office and warehouse work environment

**Schedule**
- Full-Time, 8-hour shift
- Monday to Friday, 8A-4:30P

**Location**
- Onsite, Rancho Cucamonga, CA 91730

Pay: $22.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Rancho Cucamonga, CA 91730: Relocate before starting work (required)

Work Location: In person