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Office Manager

2 months ago

Middletown, United States Floor Coverings International of Middletown Full time

**Benefits**:

- Competitive salary
- Health insurance
- Paid time off
- Join Our Team as an Office Manager with Floor Coverings International_

At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

As an Office Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Office Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

**Office Manager Benefits and Perks**:

- Full-time position.
- Bonus opportunities.
- No experience is required, but 1-3 years of experience is preferred.
- Extensive training programs and support.
- Annual company convention (determined by the owner and local structure goals) Use of the Mobile Showroom for work appointments when available (insurance and gas covered by the company).

**Office Manager Responsibilities**:

- Marketing & Customer Relations_
- Build strong rapport with customers, providing exceptional customer service.
- Efficiently schedule appointments for our Design Associates.
- Follow up on open proposals to ensure customer satisfaction.
- Assist in developing, managing, and implementing local marketing initiatives.
- Support and participate in home shows and events (some evenings and weekends may be required). Maintain an organized and inviting office space.
- Financials_
- Update QuickBooks daily, accurately recording all income and expenses (experience preferred, training provided).
- Generate job costing reports within 24 hours of completed installations. Track, prepare, and manage timely payment of business-related expenses.
- Production_
- Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders.
- Accurately order all necessary products for jobs and follow up on delivery.
- Coordinate schedules between customers and installers for efficient job scheduling.
- Communicate start dates and times with installers and customers.
- Keep customers informed about ongoing installation details and job progress.
- Obtain written permission for any changes in contracted work.
- Confirm scope of work and compensation with installers prior to the start of each job. Update InspireNet daily with job status and upcoming schedules (training provided).
- Continuous Improvement_
- Attend weekly meetings with the Owner at scheduled times.
- Work towards weekly and monthly goal achievement.
- Be open to attending training seminars at the owner’s discretion. Make decisions and act in alignment with Floor Coverings International's core values and mission.

**Office Manager** **Qualifications**:

- Strong communication skills, particularly over the phone.
- Exceptionally organized and detail-oriented, with strong multitasking abilities.
- Experience in bookkeeping using QuickBooks is preferred. Capable of working independently without constant supervision.

Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.