Scheduling Manager

3 weeks ago


Laguna Hills, United States Solar Art Full time

**Scheduling Manager**

**Position Overview**

The Scheduling Manager keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.

**Key Job Responsibilities**

Job Management
- Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
- Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
- Understand site access requirements and organize access equipment like scissor and boom lifts
- With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
- Complete and submit job progress and job completion paperwork based on customer requirements
- Oversee the submission of warranty registrations with suppliers as invoices are paid

Customer Service
- Support the work of the Estimators by creating new job records and entering pertinent information and scheduling estimates as leads are received via the internet and phone
- Help update deal information throughout the job lifecycle

Financial Management
- Create accurate and timely billing statements including progress billing for longer jobs
- Maintain good quality records using online tools like G-suite
- Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
- Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork
- Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required

**Job Requirements**
- Bachelor's Degree in a relevant field or commensurate experience
- Responsive and friendly customer service
- Effective organization of multiple concurrent activities
- Diligence to support the team throughout the job process
- Strong written and verbal communication skills
- Familiarity working with online tools like g-suite
- Knowledge of window film is a plus but training will be provided
- CRM experience is a plus

**Competencies**
- Planning and Organizing
- Customer Service
- Attention to Detail
- Follow Through

Pay: $24.00 - $28.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus opportunities

Application Question(s):

- Are you willing to commute twice a week to our office in Carson, CA?

**Education**:

- Bachelor's (preferred)

Work Location: In person


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