Scheduling Manager

3 weeks ago

Laguna Hills, United States Solar Art Window Film Full time

Scheduling Manager


Solar Art (www.solarart.com) is looking for an energetic, efficient, detailed oriented, Scheduling Manager to join our growing team. Be a part of one of the country's largest window film and graphics companies while furthering your career. If you are able to have fun while also getting the job done by being productive then you will enjoy working with our team.


Position Overview

The Scheduling Manager keeps the office moving by managing installation activity, providing outstanding customer service, and keeping accurate records. The role requires a high level of organizational skill, a passion for supporting a team of talented installers to get their work done efficiently, and familiarity with online tools. It will suit someone who enjoys helping support a team, interacting with customers, is able to organize multiple workstreams simultaneously, and is passionate about running a tight ship while creating a positive team environment.


Key Job Responsibilities

Job Management

  • Schedule installation activity using online tools including CRM, and in-house software, balancing factors including customer’s desired delivery date, installer skill, and availability, job site requirements, and materials availability
  • Ensure the correct film is available for the job by accurately managing inventory, collaborating with other offices, and placing timely orders with suppliers
  • Understand site access requirements and organize access equipment like scissor and boom lifts
  • With support from the corporate contracts and insurance team, prepare and submit pre-job paperwork including safety and access plans
  • Complete and submit job progress and job completion paperwork based on customer requirements
  • Oversee the submission of warranty registrations with suppliers as invoices are paid

Customer Service

  • Work with the Operations Assistant to ensure that customer phone calls and emails are responded to with a sense of urgency in a friendly and professional manner
  • Support the work of the Estimators by creating new job records and entering pertinent information and scheduling estimates as leads are received via the internet and phone
  • Help update deal information throughout the job lifecycle

Financial Management

  • Create accurate and timely billing statements including progress billing for longer jobs
  • Maintain good quality records using online tools like G-suite
  • Support the management of film inventory ensuring job consumption and monthly checks are accurate and timely
  • Support the management of company vehicles ensuring regular maintenance is conducted and regularly conducting cleanliness and mileage checks

Teamwork

  • Be flexible and seek out opportunities to help other office team members experiencing high volumes of work to maintain a high level of productivity and customer service by stepping into Ops Assistant and Ops Manager duties as required


Job Requirements

  • Bachelor's Degree in a relevant field or commensurate experience
  • Responsive and friendly customer service
  • Effective organization of multiple concurrent activities
  • Diligence to support the team throughout the job process
  • Strong written and verbal communication skills
  • Familiarity working with online tools like g-suite
  • Knowledge of window film is a plus but training will be provided
  • CRM experience is a plus


Competencies

  • Planning and Organizing
  • Customer Service
  • Attention to Detail
  • Follow Through

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