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Account Manager

4 months ago


Saint Petersburg, United States FRSTeam by Rogers Full time

**Account Manager**

Do you want to make a positive impact on someone’s life? At FRSTeam by Rogers, we are passionate about this as well. To continue to provide our unique services, we are seeking experienced individuals who share our values and commitment to excellent customer service

**General Job Duties**
- **Customer Service**_
- Log incoming jobs
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Determine and manage customer expectations with Account Manager
- Manage job flow process for all assigned clients
- Maintain Company Calendar with Account Manager
- **Billing Support to Office Manager**_
- Coordinate billing preferences, scope determination, communication standards and production preference
- Submitting and following up on invoices to assigned clients
- Managing program measurables and control point updates for national accounts
- Accounts Receivable
- **Client Services**_
- Communicating, customer concerns, program measurables to sales team and management
- Job audits

Additional reasonable duties as assigned

Periodic goals and measurables will be evaluated by the following criteria:
Time stamping, Customer Satisfaction, Client Satisfaction, Receivables, Customer Concern Resolutions and Job Closure Rate

Qualifications:

- Previous experience in customer service, sales, or other related fields
- Strong computer skills
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skill

Applicant must be able to pass background check and drug test

Job hours are Monday - Friday, 8:00am-4:30pm, overtime may be available daily and some Saturdays.

Starting Salary: $45,000

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance

Schedule:

- Hybrid after training period
- 8 hour shift
- Monday to Friday

Supplemental Pay:

- Bonus pay

Pay: $45,000.00 - $48,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Experience level:

- Under 1 year

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus opportunities

Travel requirement:

- No travel

Work Location: In person