Dc Customer Service Representative

4 weeks ago

Bolingbrook, United States Fresh Thyme Market Full time

If you’re someone who has a genuine desire to help people live better and healthier lives, join us as we work to be a trusted resource in our communities, offering real people, real food at real affordable prices across the Midwest. If you are ready to immerse yourself in an environment, that helps shoppers naturally, intuitively, and enjoyably find real, honest, affordable goodness to meet them wherever they are on their wellness journey, we’d like to hear from you. Join us to begin YOUR journey and be a part of the Fresh Thyme Market Team

Fresh Thyme Rewards- Weekly pay- Scheduling flexibility- Paid parental leave-
- Team member discount- Career growth opportunities


Are you passionate about the retail grocery market and organic products? Are you a leader? Are you ready to join one of the fastest-growing companies in the retail grocery market? If so, Fresh Thyme Market is the place for you Our unique business model, fast-paced and growing environment, promote-from-within culture, and excellent benefits make Fresh Thyme the best employer in the grocery market. Careers have been blooming at Fresh Thyme since our inception in 2012 - yours should be no different

The Customer Service Clerk for the Distribution Center will work with the Office Manager to effectively organize and support all daily office activities and assist all senior-level management, as directed. Additionally, they assist vendors and customers, as needed, and maintain a friendly, energetic demeanor.

This position reports directly to the Transportation Manager and will be located at the FTM distribution center in Bolingbrook, IL, Mon - Friday, in-office.


MUST BE AVAILABLE WEEKENDS

Essential Duties & Responsibilities
- Greet all guests to the company, ensuring that they feel welcome and are received by employees promptly.
- Answer incoming telephone calls in a friendly and professional manner and direct them to the appropriate person for assistance.
- Provide quality customer service by responding to questions and concerns, resolving problems, and provides support and feedback to the office manager.
- Prepare daily reports.
- Filing, follow up calls, data entry, and general office work.
- Other duties as assigned.

**Qualifications**:

- Requires excellent organizational skills and the ability to multi-task.
- Flexibility to adapt in a variety of situations.
- Must have advanced attention to detail with the capability to prioritize and meet deadlines.
- Must have strong knowledge of MS Office including Outlook, Word, and Excel.
- Proven planning and organizing skills.
- Ability to multitask and have excellent organizational skills is essential.

Education and Experience
- High school diploma or equivalent.
- Customer service experience in a food distribution environment with experience is preferred.

Physical Demands
- Prolonged sitting behind a computer screen.
- The ability to lift up to 30 lbs.
- The potential for prolonged standing, walking, squatting and/or bending.

Environmental Conditions
- Some extreme temperatures are possible. Some ventilation and exhaust fans.
- Must be able to work flexible hours, such as weekends, holidays and/or evenings, as necessary.

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