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Customer Service Representative

3 months ago

Bolingbrook, United States Lithotype Full time

**Essential Duties and Responsibilities include**:

- Enters job into production.
- Uploads order acknowledgements to Sales Force.
- Uploads shipping documents to Sales Force once job is completed.
- Maintains shipping schedule.
- Take part in production and pre engineering meetings.
- Need to be familiar with basic graphic art set up.
- Maintain online control sheets for production.
- Communicate with PrePress plate vendors and manage new and revised art files submitted by the customer.
- Works with scheduler to assign press and shipping dates.
- Checks stock inventory
- Investigates and answers customer questions/complaints in a timely, professional manner to ensure customer satisfaction.
- Communicates with and supports the sales representatives regarding their accounts.
- Works with outsource suppliers/vendors
- File paperwork/control sheets/billing paperwork as needed.
- Other duties as needed

**Qualifications**:
Minimum 3-5 years related experience in the printing, packaging or manufacturing industry. Experience in flexographic printing or flexible packaging environment preferred. Knowledge of Graphic Arts industry helpful
- Ability to become knowledgeable of printing equipment, packaging equipment and respective running speeds, packaging laminations, and most efficient methods for producing any possible job.
- Excellent organization skills;
- Detail and process-oriented.
- Positive can-do attitude is required;
- Strong computer skills to learn and adapt to EFI Radius Packaging & Sales Force software
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Experience in managing multiple projects.
- Ability to work in a team environment.
- Ability to work well under pressure.
- Ability to make decisions independently and with good common sense.
- Ability to handle problems over the phone with good phone etiquette and professionalism
- Problem solving and trouble shooting skills to deal with difficult situations.
- Strong math aptitude

Pay: $20.00 - $27.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 2 years

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person
- Office

Ability to Relocate:

- Bolingbrook, IL: Relocate before starting work (required)

Work Location: In person