Customer Service Returns Representative

3 weeks ago

Bolingbrook, United States AKIRA Full time

**AKIRA Customer Service Returns Representative**

AKIRA’s culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer’s needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company.

**Location**:
Bolingbrook, IL (On-site) & Chicago, IL (On-Site)

**Pay**:
Starting $18.00/ hr

**Schedule**:
Monday
- Friday, 8:00am to 4:30pm

We are looking for a true self-starter who is organized, friendly, and has a passion for elevating the customer experience. If you pride yourself on excellence and want to be a part of a like-minded team, this may be the position for you

**Essential Functions**:

- Provide timely and thorough resolution to customer inquiries regarding product details, order status, shipping information, or other troubleshooting as needed from both online and in-store interactions.
- Customer correspondence regarding claim investigation results and any planned adjustments. Examples may be, lost/stolen orders, damages, missing items.
- Meet daily individual and team goals by managing time and meeting expectations for productivity.
- Achieve high-measured customer satisfaction both internally and externally.
- Professional in how you approach communicating upwards, always ensuring that you communicate in a timely manner and understand the varying weight of each issue to address them most effectively.
- Additional responsibilities may include picking, packing, putaway, replenishment, and wrapping of merchandise as well as the use of hand-operated equipment.
- Operate scanners/computers related to warehouse operations
- Handle other responsibilities as assigned.

**Preferred Qualifications**:

- Bilingual English/Spanish.
- Experience using CRM software, familiar with carrier sites - Shopify/Gorgias knowledge is a bonus

**Minimum Qualifications**:

- Highly motivated and driven to succeed.
- Action and goal-oriented, as well as KPI driven.
- Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role
- Ability to stand/walk for extended periods of time
- Excellent written, oral, and communication skills as well as excellent presentation abilities.
- Proficient in Google Suite and/or Microsoft Office Suite.
- Very strong organizational skills with attention to detail.
- Ability to work as a team member, as well as independently.
- Thrive in a fast-paced work environment and embrace solving complex challenges.
- Collaborative and hard-working problem solver.

**Diversity & Inclusion**: At AKIRA, we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively.

**Benefits and Perks**: AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA’s growth and success over the years has been the dynamic culture within the company - if you’re filled with passion, have a strong desire to get things done, and want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you.

***

**Job Types**: Full-time, Part-time

Pay: From $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Shift:

- 8 hour shift
- Day shift

Weekly day range:

- Monday to Friday

Work setting:

- In-person

**Experience**:

- Microsoft Office: 1 year (preferred)

**Language**:

- English (required)

Ability to Commute:

- Bolingbrook, IL 60440 (required)

Ability to Relocate:

- Bolingbrook, IL 60440: Relocate before starting work (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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