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Customer Service Representative/window Clerk

4 months ago

Bolingbrook, United States Vertical Cold Storage LLC Full time

**Are you an experienced customer service professional, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative**

**Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus, and more.**

**Why Vertical Cold Storage Needs You**:

- We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

**Essential Duties and Responsibilities**:

- Act as liaison between the warehouse and the customer. Maintain excellent working relationships with customers by responding to all inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
- Check drivers in/out and assign doors in coordination with dock operation. Notify the warehouse of arrival and schedule.
- Ensure receipts for products are accurately entered in the system following Vertical Cold Storage processes and procedures and customer instructions.
- Finalize receipts to confirm counts match or discrepancy are verified and documented and the product is accurately located in the system.
- Validate orders are accurately entered following Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
- Ensure product is allocated to orders in line with the customer’s instructions and has been properly processed and shipped from the WMS system.
- Follow Vertical Cold Storage procedures ensuring the customer is accurately billed for service in a timely fashion based on Vertical Cold Storage's established tariff rates and any negotiated rates in effect for the customer.
- Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution.
- Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
- Operate multiple phone line systems ensuring expedient and courteous response.
- Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
- Maintain a safe working environment by following safety rules and regulations.
- Support assigned duties of management to assist in the business of the facility

**Job Qualifications - Education and Experience**:

- High school diploma or its equivalent.
- 2-3 years of customer service or warehouse office experience.
- Prior warehouse/distribution experience preferred.
- Strong computer skills in Word, Excel, and Outlook.
- Attention to detail.
- Problem solving abilities.
- Excellent communication skills with ability to read and write English

**Physical Requirements**:

- Ability to sit for extended periods.
- Frequently required to bend, twist, use hands to finger, and reach with hands and arms.
- Occasional lifting of up to 20 pounds.
- Vertical Cold Storage is an EOE/M/F/D/V
- Drug Free Workplace