Client Services Representative

3 days ago

Bolingbrook, United States Giesecke+Devrient Full time

**In a fast changing world, it takes pioneering spirit to create trustworthy technology. We enable secure solutions for billions of people around the globe. At Giesecke+Devrient, you will play a key role in realizing the digital transformation.**
- **DUTIES & ESSENTIAL JOB FUNCTIONS**:

- Respond in a professional and enthusiastic manner to all internal customer inquiries regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues.
- Utilize resourcefulness and critical thinking skills to research and resolve changes and discrepancies.
- Follow up with internal customers on all outstanding issues within expected timelines.
- Process incoming sales orders including order confirmation or follow-up when additional information is needed.
- Follow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders.
- Ensure timely responses to issues from the quality department and provide appropriate resolutions communications.
- Enter information into corporate data system using automated tools for accurate and efficient processing.
- Process internal orders for testing, R&D, or sample production.
- Collaborate with internal teams and departments to transform client requests into company production orders, using departmental procedures and system tools.
- Work with internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are executed.
- Attend daily meetings with coordinating departments as instructed, providing client, order, or another department input.
- Follow written Standard Operating Procedures (SOP’s), documented training guidelines, or workflows during daily business functions and processes.
- Review system entries to meet quality input standards with attention to detail.
- Self-review work product against written SOPs.
- Track progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays.
- Submit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process.
- Enter data from packing slips or other lists into corporate data system when requested.
- Print reports from corporate data system and distribute per department procedures and protocols.
- File business documents per department procedures, protocols, and/or general business practices.
- Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.
- Participate in client conference calls and prepare client report updates, as requested.
- Coordinate or request shipping services from the Shipping Department. Provide follow-up to gain tracking information for client records and/or billing.
- Act as back-up support to the client services team.
- Interface with clients on their visits to the facility (e.g., press checks, tours, etc.)
- Coordinate client visits with security.
- Perform related job duties as assigned and required.

**REQUIRED QUALIFICATIONS**:

- High School diploma required; college coursework preferred.
- Client service and office support experience.
- MS-Office experience including Outlook, Word and Excel.
- MS-Windows experience including file navigation, document handling, and network printing.
- Experienced use of equipment such as copier, scanner, and printer
- Strong attendance record or ability to work consistent schedule with prescribed breaks.
- Proactive approach to problem-solving and meeting client expectations.
- Dedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness.
- Excellent time management, prioritization, and organizational skills.
- Ability to work with mínimal amount of supervision.

**PREFERRED QUALIFICATIONS**:

- Associate’s or Bachelor’s degree
- Experience in the printing industry highly preferred
- Manufacturing and/or printing industry experience
- Experience using an order entry system to enter client orders

***

***:
**A look behind the scenes**:
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- Job offer

**Job Details**:
**Job Title**
Client Services Representative

**Business Sector**
Giesecke+Devrient ePayments America, Inc.
45925 Horseshoe Dr
Sterling
VA 20166

**Requisition ID**
24071

**Location**
Bolingbrook, IL, US

**Career level**
Experienced and Graduates

**Job Type**
Fulltime

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