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Customer Care Specialist
4 months ago
As the **Customer Care Specialist**, you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite.
**REPORTS TO**: Customer Care Manager and/or Community Manager
**HOW YOU WILL CONTRIBUTE**:
***Customer Service**:
- Acts as first level of contact for all resident inquiries, service requests and concerns
- Creates a sense of community and an outstanding living experience for residents
- Resolution driven and promotes positive, proactive resident relations
- Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration
- Efficiently handle resident requests and concerns
- Contributes to resident retention efforts through service delivery and participation in resident events and resident outreach
- Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process and move-out process
- Demonstrates service excellence through the demonstration of company values, our employee promise, policies and initiatives.
**Sales and Marketing**:
- Plan and host community events
- Utilizes social media outlets (YELP, Google, Facebook etc.) to engage residents as assigned.
- Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents
**YOU HAVE**:
- Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment
- 1-3 years’ experience in customer relations within Property Management or similar
- Must pass background and drug test screening
- Clean DMV
**Physical Requirements**:
- Regular and physical attendance is required.
- Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
- Constantly positions self to bend, stoop, reach, lift
- Occasionally lift/move/carry up to 25lbs with/without assistance
- Frequently lift/move/carry 5lbs
- Ability to remain in a stationary position for extended periods of time
**_The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned._**
**_ Salary Range: $19.00-$20.00 per hour, D.O.E._**
**_ Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free parking._
