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Customer Care Specialist
2 months ago
Position Overview
We are looking for a dedicated Customer Care Specialist to enhance our service team. The primary role involves managing a high volume of incoming calls in our customer service center.
Work Environment
This position requires on-site presence at our facility.
About VCA Animal Hospitals
At VCA Animal Hospitals, we prioritize the health of pets and strive for excellence in service. Our mission is to exceed the expectations of pet owners with every interaction.
Key Responsibilities
- Provide exceptional customer service by welcoming visitors and answering phone inquiries.
- Schedule and confirm appointments efficiently.
- Conduct follow-up calls and reach out to potential clients.
- Clearly present and explain service fees and process payments.
- Advise clients on product selections and services, including prescriptions.
- Educate clients on general pet care and wellness.
- Maintain accurate medical records and manage correspondence.
- Ensure cleanliness and upkeep of the facility.
Why Work with Us?
We are committed to supporting our associates through ongoing education and career development. VCA Animal Hospitals fosters a diverse and inclusive workplace where every individual can thrive.
Benefits for Hourly Associates
- Competitive salary and comprehensive benefits package, including medical, dental, and vision insurance.
- 401(k) retirement plan.
- Discounts on pet care services.
- Paid time off for vacations, holidays, and sick days.
- Access to health and wellness programs.
Additional Perks
- Leadership development opportunities.
- Career advancement programs.
- Community engagement through partnerships and charitable initiatives.
- Tuition assistance and sponsorships.
- Complimentary mental health and wellness resources.
We are proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
