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Customer Care Specialist
2 months ago
About Us:
At VCA Animal Hospitals, we pride ourselves on being a leading multi-specialty and emergency veterinary practice. Our dedication to providing exceptional animal care has established us as a trusted resource in the community.
Your Role:
As a Customer Care Specialist, you will be integral in ensuring our clients experience a supportive and compassionate environment during their visits. Your role is crucial in fostering trust and rapport with our clients, which is essential for delivering outstanding veterinary services.
Key Responsibilities:
- Greet clients warmly, both in person and over the phone.
- Manage communications through various channels including phone calls, texts, and emails.
- Coordinate patient check-ins, schedule appointments, and confirm bookings.
- Clearly explain treatment costs and billing processes to clients.
- Provide detailed information about our services and educate clients on pet care options.
- Assist clients with payment options and manage patient records efficiently.
- Oversee electronic medical records and ensure all documentation is accurate and organized.
- Commit to ongoing learning in veterinary administration with a focus on enhancing customer service.
- Develop strong communication skills to interact effectively with clients and team members.
Qualifications:
We are looking for candidates with:
- A minimum of 3 years of experience in customer service.
- A reliable and detail-oriented approach to work.
- A background in the medical field, preferably veterinary medicine.
- Strong emotional intelligence and the ability to thrive in a fast-paced environment.
- Exceptional communication skills and a compassionate demeanor.
Why Join Us:
As part of the VCA family, you will have the opportunity to work in a dynamic environment with a diverse range of cases. We offer competitive compensation and a comprehensive benefits package, including health insurance, retirement plans, and generous employee discounts for pet care.
We are committed to fostering a culture of continuous learning and professional development, ensuring that our team members have the resources they need to succeed in their roles.
