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Supervisor Operations- Urology

2 months ago

Chicago, United States Rush University Full time

**Location**:Chicago, IL

**Hospital**:RUSH University Medical Center

**Department**:Urology PBC POB

**Work Type**:Full Time (Total FTE between 0.9 and 1.0)

**Shift: Shift 1**

**Work Schedule**:8 Hr (8:00:00 AM - 4:30:00 PM)

Summary:
Supervises the daily operations of a clinic. Responsibilities include staff management, general administration, financial activities and project management. The Operations Supervisor position requires a motivated, well-organized, and conscientious individual who is able to manage multiple tasks at the same time. Exemplifies the Rush mission, vision and ICARE values and acts in accordance with Rush policies and procedures.

Other information:
Required Job Qualifications:

- High school diploma.
- Two years’ healthcare experience.
- Expert knowledge of duties performed in the area of responsibility.
- Thorough knowledge of the ideal patient flow.
- Knowledge of revenue cycle requirements.
- Good managerial skills.
- Leadership and organizational skills.
- Excellent customer service skills.
- Good interpersonal skills.
- Very good written and oral communication skills.
- Attention to detail and accuracy.
- Competent in basic Microsoft Office programs; proficient use of Excel.
- Ability to implement change and maintain results.
- Ability to prioritize and multi task in a fast paced environment; well organized.
- Open-mindedness and willingness to facilitate change.
- Works effectively with mínimal supervision.
- Ability to work cooperatively in a team environment.

Preferred Job Qualifications:

- Associate degree or Bachelor's degree.
- Management experience.

Physical Demands:
**Responsibilities**:
1. Supervises patient/clinic flow including physician schedules, check-in and check-out processes, time of service and payments on account, patient communications, referrals and pre-authorizations, coordination and management of workflows and other operational duties necessary to ensure smooth operations.
2. Supervises staff including hiring, on-boarding, coaching, counseling and performance reviews, as well as managing day-to-day activities such as payroll, staffing, communications and related activities.
3. Designs, implements and supports RUMC and RUMG policies and procedures, Reviews relevant workflows and metrics and recommends changes as necessary.
4. Oversees collections activities and offices expenses to meet budget targets.
5. Assists the Administrator/Manager with projects including process and operational planning and financial and performance analysis. Assumes a leadership role in the absence of the Administrator/ Manager.
6. Ensures compliance with all regulatory and accrediting agencies.
7. Ensures all office equipment is functioning and maintained in an appropriate manner.
8. Performs all non-clinical duties when needed to ensure efficient patient clinic flow.
9. Proficient in performing all duties of reporting staff.
10. Promotes a positive and productive environment, encourages teamwork and communication.
11. Acts as a role model for practice standards related to customer service.
12. Assures achievement by staff of RUMG Customer Service and Performance Standards.
13. Compiles and maintains a variety of databases, including internal and external referral sources, related community groups, specialty organizations, etc.
14. Works to establish cooperative working relationships with program physicians, nurses, referral sources and ancillary departments as well as hospital administration and related agencies to provide seamless patterns of referral and patient care.
15. Other duties as assigned.

**Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.