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IT Support Specialist

3 months ago

Miramar, United States Acordis International Corp Full time

Acordis International is one of the fastest growing IT companies in the United States and poised for explosive growth. As a premier Cisco Partner, we offer an extensive portfolio of Cisco services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Acordis provides infrastructure and technology services and solutions to clients throughout Florida and the United States. Through our partnership and certifications with leading technology providers including Cisco, Microsoft, Barracuda, VM Ware, Citrix, Xerox, Dell, Arista, Quantum, HP, Samsung, and many others. Our customers receive the highest quality products and services the industry has to offer.

Acordis has an immediate opening for Level 1, IT Support Specialist located in the Miami/Coral Gables area. Acordis provides technical support to users in an efficient and accurate manner. You will be the company’s front line, and solve **basic/intermediate** technical problems and provide support for all assigned areas while maintaining high standards set forth by the company that ensure customer value is not compromised.

**Responsibilities**
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Ensure proper recording, documentation and closure of tickets
- Recommend procedure modifications or improvements
- Preserve and grow your knowledge of help desk procedures, products and services
- Monitor and maintaining Service Desk Application
- Inform management of recurring problems or issues
- Stay current with system information, changes and updates

**Requirements**:

- High School Diploma or GED equivalent; Associates Degree preferred
- At least 2 years of relevant experience or equivalent combination of education and work experience
- Must be bilingual: Either English/Spanish or English/French
- Working knowledge of help desk software, databases and remote control and fundamental operations of relevant hardware and other equipment
- Proven working experience in providing help desk support preferably in a managed IT environment
- Strong Microsoft Office skills along with server, desktop, notebook implementation experience
- Strong interpersonal skills, excellent verbal and written communication skills
- Ability to promote and maintain customer relationships
- Strong organizational and time-management skills
- Strong contract management skills

**Additional Qualifications**
- Troubleshooting PC-based computer hardware
- Virus/Spyware removal
- Printing (local and remote)
- VPN setup and operation (client and server)
- Wireless (WiFi) protocols and security
- DNS, DHCP, TCP/IP
- Outlook/Office 365 Configuration
- Strong understanding in area of Technical Support

**Company Profile**:
Acordis International Corp is leader in Technology & Solutions. Acordis works closely with clients to develop, implement, and support specific solutions to diverse network, communication, and information infrastructure needs. Acordis specializes in Data Management, Infrastructure Management, Storage Management, Systems Architecture, Managed IT services, IT Security, Cloud services, Digital Signage, Virtualization, Multifunctional Printers, Managed Print Services, Document Management Solutions, VOIP, and Wireless Networking solutions.

**Acordis is an Equal Opportunity Employer.**

**Acordis is an official Partner of The Miami Heat **

**South Florida 2013, 2015 and 2016 Business of the year awards.**

**INC. 5000 list of fastest growing companies 2013, 2014, 2015, 2016, 2017, 2018 and 2019 Fastest growing company in South Florida.**

Pay: $17.00 - $18.00 per hour

**Benefits**:

- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance

Experience level:

- 3 years

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

**Education**:

- Associate (required)

**Experience**:

- Windows: 2 years (required)
- IT Support Specialist: 2 years (required)

Work Location: In person