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Operations Supervisor

3 months ago

Phoenix, United States Transdev Full time

**About Transdev**:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

**Overview**:
**Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.**
**The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. Assures coordination with other shifts and drives process improvements. Acts as an intermediary between the General Manager and the shift Operations Supervisors.Overview**:

- Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts._
- The Shift Supervisor is responsible for managing and oversight of the operations of the business unit; while acting as the Transdev liaison liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client._
- You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences._
- Transdev shares the client’s commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority._
- Pay - $62,400/year_

**Key Responsibilities**:
- Maintain Transdev’s high standard of safety, inside and outside of the vehicle_- Operate with safety as the primary goal_- Be the deputy for technology by communicating courteously always with management, engineers, and the public_- Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints_- Public/Customer facing management and leadership of hourly workforce_- Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot_- Strategic planning and forecasting to meet client demands_- Onsite workforce management, scheduling, and staffing to meet client requirements_- Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance- Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints_- Assist team members with payroll, interpersonal issues, and career development_- Communicate announcements to the team and lead debriefs with safety messages at the forefront_- Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders_- Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution_- Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives_- Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation_- Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities_- Maintain high degree of confidentiality of all information_- Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing_- All other duties as required_

**Required Education and Experience**:
- High School Diploma or GED_- Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams_- Degree in Engineering, Operations, or related field - preferred_

**Required Knowledge Skills and Abi