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Field IT Technician

4 months ago

Alexandria, United States Skill State LLC Full time

Seeking a Field Technician to join our client, a thriving supplier of B2B vending, POS, and coin operated machines in **Virginia**. You will play a crucial role in the installation, repairs, and maintenance of equipment in **Alexandria** and nearby regions. Join our team and contribute to the growth of this exciting industry

**Salary**: $50,000.00 - $55,000.00 per year

Plus KPI Bonus

**Benefits**:

- Health insurance
- Paid time off

**What Our Field Technicians Do**:

- Complete installations and provide support at client locations (small local businesses) in **Virginia**, **120 to 150 mile radius**:

- Hands-on and field-based work with over 90% of time spent on route. (Gas reimbursement is provided)
- Scheduling b2b appointments for software or hardware placement or updates, meeting existing customers and partners at their or potential locations.
- Diagnose, troubleshoot, and resolve Microsoft Windows / UNIX hardware and software problems
- Install and configure new PC hardware and software on desktops, ATM, amusements devices, laptops, and peripherals such as phones, printers, external drives, and other related hardware
- Develop, prepare, tests and deploy hard drive images and be capable of supporting users in a virtual desktop environment.
- Perform basic computer wired and wireless network troubleshooting
- Develop, document, and effectively communicate job processes, procedures, and techniques
- Maintain proficiency in PC technical fields of expertise
- Maintain a high level of proficiency in using help-desk systems and tools
- Track and maintain equipment inventories
- Test new hardware and software
- Deliver device, instruct, and visit clients

**What You’ll Bring**:

- Extensive hardware repair hands on experience
- Software installation experience
- Must own a car and have a valid Driver’s License.
- Field tech support work experience
- Ability to do heavy lifting i.e., heavy machines/kiosks/devices
- Ability to work on a Monday to Friday, 9:00am - 5:30pm schedule, on call one weekend a month

**Why Us?**
- Casual environment focused on teamwork
- Extensive industry and technology training
- Career development program
- Competitive salary
- Monthly health reimbursement arrangement (HRA)
- Comprehensive benefits including 100% work-related gas, tolls, and parking reimbursement
- Paid time off
- *In order to share details on the product line and commission structure during the interview process you might be asked to sign a confidentiality and non-disclosure agreement._

Pay: $50,000.00 - $55,000.00 per year

**Benefits**:

- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed

**Experience**:

- Computer Hardware Repair: 2 years (preferred)
- Technical support: 2 years (preferred)
- Software troubleshooting: 2 years (preferred)
- Field Tech: 2 years (preferred)

License/Certification:

- Driver's License (required)

Ability to Relocate:

- Alexandria, VA: Relocate before starting work (required)

Willingness to travel:

- 100% (preferred)

Work Location: On the road