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Customer Implementation Specialist

3 months ago

Chicago, United States DHL Full time

**Job Title**: Customer Implementation Specialist - BPO (Business Process Organization)
**Job Location**: Chicago, Illinoils

We have an exciting opportunity for a “Customer Implementation Specialist” to implement business gained and retained from our customers. The primary objective is successful onboarding of business timely and in a qualitative way.

**Key Responsibilities**:

- Manage successful onboarding of large and complex global customers for new and existing business.
- Implement business based on customer requirements, considering what was sold to the customer.
- Ensure all customer requirements are fully understood, are documented, and can be fulfilled by DGF.
- Support Sales organization to define a proper onboarding plan to meet customer expectations within the expected timeframe and quality.
- Engage with stations in the DGF network to ensure onboarding requirements are communicated and understood.
- Execute according to implementation process to ensure business is on boarded with consideration for timeliness and quality.
- Maintain action and issue logs, escalate issues to resolution.
- Ensure compliance to DGF standard processes and services
- Engagin**g responsible parties for System updates**

**Skills / Requirements**:

- Typically requires BS/BA Bachelor’s degree in related field and 3+ years of operations or product experience in a freight forwarding or international shipping environment; or 5+ years of above mentioned experience.
- Good understanding of Air and Ocean freight services and the overall logistics or supply chain industry.
- Knowledge of DGF systems, tools and processes (e.g. CW1, EDM and pricing templates).
- Proficient in the use of MS-Office: Word, Excel, PowerPoint.
- Excellent verbal, written and interpersonal skills; able to align resources within the organization to achieve objectives.
- Ability to interact and communicate with all levels of staff and management.
- Good organizational, analytical, problem solving and interpersonal skills.
- Ability to work well under pressure; perform and manage multiple tasks simultaneously; and meet deadlines.
- Ability to work independently and as a member of a team.
- Experience in leading meetings both in one-on-one and group presentation situations, and facilitating training.
- Strategic thinking, self-directed, high energy and proactive working style.
- Ability to resolve issues with flexibility and initiative.
- Good record-keeping skills. Ability to update and maintain current and dated information.
- Fluent in English communication (verbal/written).

**Why join DHL Global Forwarding?**DHL GLOBAL FORWARDING HAS BEEN RECOGNIZED EXTERNALLY AS **TOP EMPLOYER** AND**

**A **GREAT PLACE TO WORK** **

**WHY DOES THIS MATTER TO YOU?**
- It means that when you partner with DHL Global Forwarding you’re working with an ethical and socially responsible company.
- We believe that when people love to come to work, they give more, try harder for their Customers, and are proud of the service they give.
- And that’s why external organizations have granted us different accolades for our people practices

**Our Vision**:The Logistics Company for the World**Our Mission**:Excellence. Simply Delivered.
- **Our Purpose**:We connect people, improving their lives.
- **Our Values**:Respect & Results
- **Our Goals**:Employer, Provider, and Investment of Choice, Living Responsibility**DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.**

**Work Authorization**:
**DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.**

**About DHL Global Forwarding (DGF)**:
**DHL Global Forwarding (DGF)** is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.#LI-RL2Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.