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Customer Service Representative

4 months ago

Stuart, United States Brunswick Corporation Full time

**_Are you ready for what’s next? _**
- Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes 'œNext Never Restsâ„¢,'
- and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. _

Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a passionate customer-focused **Customer Service Specialist **to join our team.

In this role, you will answer customer queries, resolve issues via appropriate channels, and maintain assigned customer accounts. This position reports to the Customer Service Supervisor.

**Key **Responsibilities**:

- Enter customer purchase orders with a high degree of accuracy and attention to detail
- Reviews backlog reporting to ensure orders are being shipped and billed in a timely manner
- Track order fulfillment progress and proactively communicate exceptions to customer
- Provide product and pricing availability to customers
- Maintain and update customer portals/dashboards with order status
- Answers customer service phone calls, addresses all inquiries
- Ability to work and achieve established results with limited supervision
- Resolve customer complaints
- Collaborate with internal functional areas on order confirmation, expedites, escalations and other issues, ensuring proactive, consistent, and timely communication to the customer.
- Participate in and/or lead customer meetings providing order status updates
- Identifies solutions to increase efficiencies within departmental functions
- Other key responsibilities and tasks as assigned by Supervisor

**Education and Experience Requirements**
- High school diploma or equivalent
- 2+ years customer service experience

**Skill Requirements**:

- Proficient in Excel & Word skills required
- Oracle or equivalent sales order processing systems experience preferred
- Excellent verbal and written communication skills. Ability to effectively communicate with internal & external customers
- Demonstrated problem-solving skills
- Strong analytical, organizational and time management skills

**About the Company**:
Navico Group is the global leader in technology, systems, and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.

Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.
- Next is Now _

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

Brunswick Corporation