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Customer Service Representative

2 months ago

Stuart, United States MARX COMMERCIAL AIR LLC Full time
Job DescriptionJob Description

Customer Service Representative

Job Summary

Provides customer service and resolves issues by offering solutions, explanations and options.

General Accountabilities

Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
Answers incoming calls from customers and utilizes company scheduling software to schedule service.

Communicate effectively with service technicians to schedule service calls based on priority level and availability.
Ensures full customer satisfaction and maintains a friendly, helpful demeanor. Identifies and prioritizes problems and issues related to service area.

Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
Ensures that appropriate changes were made to resolve customers' problems. Refers unresolved customer issues to designated departments for further investigation.

Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork.
Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.

*The company reserves the right to add or change duties at any time.

Job Qualifications

Education: High school diploma or equivalent Experience: 1-2 years of related experience

Skills

Efficient in the use of computer software and scheduling programs Excellent verbal and written communication
Service orientation
Critical thinking

Active listening