Administrative Support Coordinator
2 weeks ago
**Benefits**:
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Parental leave
Visiting Angels Senior Home Care in West Springfield, MA is looking for an Administrative Support Coordinator to help manage our successful Home Care Agency This role makes a significant impact on our daily operations and the ability to provide the best care to our clients and families seaking services.
This requires a highly detail-oriented and an expert at managing multiple priorities. Process-driven with exceptional customer service skills, genuinely care about connecting clients and caregivers to improve lives.
**RESPONSIBILITIES**
- Assists with chart audit and files to ensure the office is compliant
- Assisting with filling open shifts, maintaining compliant personnel files and other administrative duties as needed
- Assisting with caregiver onboarding, training and evaluations
- Assisting with confirmation calls to new and existing clients and caregivers to ensure shifts are covered
- Assisting with client and caregiver meet and greets
- Assisting with client intakes, assessment and 60/90-day visits
- Builds relationships to foster growth and customer service objectives
- Maintain accurate employee and client information in a secure environment
- Participate in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed
- Create and maintain a professional atmosphere that is also a fun place to work
**QUALIFICATIONS**
- Minimum age requirement of 18
- High school diploma or equivalent required
- Minimum 1 year of related experience. Healthcare experience preferred
- Excellent customer service skills
- Proficient PC skills. Microsoft Word, Excel and Access preferred
- Professional telephone étiquette
- Strong attention to detail and problem-solving skills
- Interpersonal skills that promote interdisciplinary collaboration and effective communication
- Strong organizational skills with the ability to multitask
- Satisfactory criminal background check and/or health screening in accordance with state law requirements
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