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Itsm Support Specialist

3 months ago

Stony Brook, United States Stony Brook University Full time

**ITSM Support Specialist**

**Required Qualifications**: (as evidenced by an attached resume)
Bachelor’s Degree. In Lieu of the degree, a combination of education and directly related full-time experience totaling four [4] years may be considered. Three [3] years of full-time experience in IT support. Experience with an ITSM focused on administrative tools.

**Preferred Qualifications**:
**Brief Description of Duties**:
Reporting to the Enterprise Service Management Facilitator, the ITSM Administrator is responsible for the day-to-day support and service delivery of Enterprise Service Management deliverables to the Division of Information Technology (DoIT) and other departments at the University. The successful incumbent will have interpersonal and organizational skills with attention to detail. The incumbent should be able to work independently and as part of a team with a collaborative approach to problem-solving. The incumbent should effectively communicate and collaborate with stakeholders and cross-functional teams.
- Data Security: Review appropriate cyber and information security policies and standards. Enforce compliance and safe practices for data and systems within your purview—report unresolved violations and security incidents in a timely manner. Complete assigned safe computing training on an annual basis. Only use it to accomplish your professional obligations and responsibilities when granted access to data.
- Customer Service: Responsible for delivering optimal customer service by understanding the needs and expectations of internal and external customers. Responsible for understanding the needs and expectations of stakeholders, including communicating information to the end user in an empathetic and comprehensible manner.
- In the performance of all job duties, at all times, the incumbent will be responsible for delivering optimal customer service, protecting institutional data and privacy, and the excellent delivery of solutions and services by following divisional and University policies, procedures, and processes.
- Other duties or projects as assigned as appropriate to rank and departmental mission.

**Special Notes**:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.

**"SUNY implemented a hybrid telecommuting pilot program. This position has been approved to participate in the pilot, which allows for up to 5 remote days per pay period."**

**_ Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws._**

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
- In accordance with the Title II Crime Awareness and Security Act_ a _copy of our crime statistics can be viewed_ _here_._

Visit our **WHY WORK HERE** page to learn about the **total rewards** we offer.

Job Number: 2401051

**Official Job Title**: Lead Programmer/Analyst

**Job Field**: Information Technology

**Primary Location**: US-NY-Stony Brook

**Department/Hiring Area**: Division of Information Technology

**Schedule**: Full-time **Shift**:Day Shift **Shift Hours**: 8:30 - 5:00

**Posting Start Date**: Jun 20, 2024

**Posting End Date**: Jul 14, 2024, 10:59:00 PM

**Salary**:$73,000-$94,000

**Appointment Type**: Term

**Salary Grade**:SL3

**SBU Area**:Stony Brook University