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Front Desk Coordinator @ CATERPILLAR

2 months ago

Lafayette IN United States CFA STAFFING Full time
Front Desk Coordinator

- Verify visitors as they enter the Welcome Center and connect them with their Cat contact, if applicable.

- Manage room reservations for the Welcome Center.

- Manage monthly procard reconciliations for Welcome Center card.

- Create a daily sheet highlighting conference room usage and distribute to the Welcome Center staff.

- Create table tents, nametags, door banners, and printed photos for customer visits and witness tests.

- Distribute and collect surveys for in-person customer visits and witness tests.

- Manage catering requests for customer visits and witness tests, working with Eurest as needs arise.

- Ensure snack baskets are filled and ready for use.

- Monitor Welcome Center sign-out sheets and ensure items (banners, dongles, steel-toe slip-ons, etc.) are being returned in a timely manner.

- Manage all aspects of non-customer tours, including the agenda creation, tour guide assignment, welcome presenter, room reservation, and visit badge distribution on the event day.

- Manage all aspects of family tours, including agenda creation and tour guide assignment.

- Ensure the VIP van is gassed up and clean prior to customer or event use.

- Monitor office supplies, cleaning supplies, and customer snacks and order as needed.

- Copy, file, and collect receipts for reconciliation at the end of each month.

- Assist in the Caterpillar Merchandise Center as needed.

- Update Welcome Center, Tour Guide and Best Practices binders

- Turn on lights throughout Welcome Center

- Create lunch menus for customer visits/witness test

- Checks/cleans up all rooms, locks doors etc. in Welcome Center at close of day

They will assist the merchandise center manager with the following.

Merchandise Center Assistant

- Open and close Caterpillar Merchandise Center (CMC).

- Reconcile cash drawer daily.

- Connect with Accounting personnel weekly to deposit cash.

- Maintain CMC inventory and physical stocking of merchandise.

- Manage all orders, including special orders and custom orders.

- Create monthly reports for the CMC on profits, payroll deduction, etc.

- Craft and distribute CMC advertisements and communications and update the CMC monitor and facility bulletin boards.

- Connect with Drive Team personnel with requests for communications for the Drive Team newsletter.

- Construct gift baskets as requests come in from Caterpillar Drive Team.

- Manage the CMC’s monthly promotions and drawings.

- Manage requests for CMC gift certificates and create these as needed.

- Maintain event tickets for sale in CMC.

#INDHP

Job Types: Full-time, Temp-to-hire

Pay: From $25.00 per hour

Benefits:
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Morning shift
* Weekends as needed

Experience:
* Customer service: 1 year (Required)

Ability to Commute:
* Lafayette, IN (Required)

Ability to Relocate:
* Lafayette, IN: Relocate before starting work (Required)

Work Location: In person