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Front Desk Agent

1 month ago

Clermont FL United States Exploria Resorts Full time
Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts hereWhat does Exploria Resorts have to offer?Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family discounts, growth opportunities, and moreFront Desk AgentFull-Time$15.00/Hour Shift Time: 3:00 PM-11:00 PMSummer Bay Orlando by Exploria ResortsJob Summary:The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agentare greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.Responsibilities and Duties:
  • Responds professionally and courteously to arriving, departing, in-house guests and potential guests
  • Checks guests in/out
  • Provides outstanding customer service to all guest
  • Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
  • All other duties assigned by management
Qualifications and Skills:
  • Must have strong hospitality skills and communication skills to interact with guests in a professional manner
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
  • Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
  • Good computer skills and detail-oriented
  • Bi-lingual is a plus
Physical Demands:
  • Ability to stand for long periods
  • Constant computer and phone usage
Required Competencies:
  • Good communication skills with other staff and colleagues
  • Perform various projects requested by supervisors/managers
  • Ability to follow instructions
  • Detail oriented
  • Phone etiquette
  • Be able to work independently
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  • Hotel & Hospitality