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Client Coordinator

3 months ago

Virginia Beach VA United States Ideal Image Development Corporation Full time
Overview:

Ideal Image is North America’s #1 aesthetics’ brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image believes “confidence changes everything,” and its mission is to instill confidence by helping people look and feel their best…taking a holistic, personalized approach to health and wellness that works from the inside out. Come join the confidence crew

The Client Coordinator directly supports the sales and operational performance of the clinic through customer engagement and loyalty activities. The Client Coordinator will meet and greet all incoming clients. They foster and nurture positive relationships with clients and ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience.

Responsibilities:

Client Experience:

Greets clients and visitors into the clinic by standing and extending a warm welcome
Answers the phone, and can accurately manage multiple client priorities (troubleshooting calls, schedules, and clinic operational activities)
Provide world class customer service to establish and maintain relationships with clients to ensure overall satisfaction while growing and retaining clients
Manage treatment book schedules through assisting clients with scheduling needs and schedule optimization
Assists client by checking them in and out including payment management
Provides clinic tours as needed to new clients
Actively recommend, promote, educate, and sell medical aesthetic services and products

Clinic Operations

The client coordinator assists medical professionals in clinic by:

Verifying client information, medical history, and confirming purpose of visit in accordance with protocols
Chaperone services as needed
Ensures clinic email is reviewed and handled accordingly
Maintains cleanliness of clinic, organizes, including cleaning of treatment rooms, stocking
Assist in inventory intake and recordkeeping, ordering supplies
HIPAA protected record keeping, including creation of medical charts, filing, storage management and archiving
Adheres to professional standards, policies, and procedures; and federal, state, and local requirements
Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals
Other Clinic duties as assigned
Qualifications:

Qualifications

High School Diploma or equivalent
1+ years of sales and or customer service experience in a retail, restaurant or related in-person environment
Working knowledge of business tools (MS Office Suite, phone systems, Point of Sale systems, CRM)
Proven track record of creating excellent customer experiences
Ability to multitask and prioritize client experience, with clinic operational duties
Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information
Ability to gain a working knowledge on products and services to assist with client questions
Rapid learner with the ability to grasp concepts and protocol
Maintaining a professional appearance and demeanor at all times
Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity and continuous growth/change
Clear and engaging communication skills, including effective written and oral

Why Ideal Image?

Compensation:

Competitive compensation and bonus opportunities

Additional benefits:

Discounted cosmetic services for employee, family, and friends
Cosmetic products discount
401k Plan with Employer Match
Amazing company culture
Rapid growth opportunity
And more

Ideal Image is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

At this time, if you will be working in California, Illinois, New Mexico, Oregon, Rhode Island, New York, Washington or Canada, vaccination against COVID-19 is required for all new hires unless you qualify for a state allowed exemption approved by the Company.

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