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Client Service Representative
2 months ago
We are seeking a highly skilled and motivated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a critical role in driving the flow of clients and pets through the hospital, maximizing the productivity of our veterinary medical team, and ensuring exceptional client care.
Key Responsibilities- Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times, including welcoming clients and pets, ensuring they are comfortable in the hospital, and educating them about their pet's health.
- Assist incoming clients by completing required documentation, entering pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing necessary instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments.
- Manage finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Leadership skills, with the ability to motivate and guide team members.
- Excellent customer focus, with the ability to provide exceptional service to clients.
- Strong communication skills, with the ability to effectively communicate with clients, team members, and veterinarians.
- Ability to multitask, with the ability to manage multiple tasks simultaneously and prioritize tasks effectively.
- Strong problem-solving skills, with the ability to identify and resolve problems in a timely and effective manner.
- Ability to work in a fast-paced environment, with the ability to adapt to changing circumstances and priorities.
As a Client Service Coordinator at Banfield Pet Hospital, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional client care. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
