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System Technician

3 months ago

Sunnyvale, United States Securitas Inc. Full time
System Technician - Security Design & Systems

Sunnyvale, CA

Securitas Security Services USA Inc. is a global leader in providing security solutions that protect businesses' most critical assets. We are seeking a highly trained and experienced System Technician to join our team. This role will focus on maintaining and troubleshooting the security systems for one of our global clients, ensuring their security infrastructure operates smoothly and efficiently.

The System Technician will be responsible for the installation, maintenance, and troubleshooting of security systems. This role is critical in ensuring that our client's security infrastructure, including access control, alarm systems, and other connected security devices, is fully operational. The ideal candidate must have a strong background in electronic security, excellent communication skills, and the ability to work both independently and as part of a global team.

Key Responsibilities:

System Onboarding:

  • Program and commission devices.
  • Ensure proper software installation and updates while adhering to GTS policies and procedures.
  • Work with GNS on IP assignment, security VLAN setup, and testing.


System Administration:

  • Manage user roles, setup, and basic data requests.
  • Conduct system audits and adjust system features as needed.


System Maintenance:

  • Perform firmware and software updates, patch management, and hardware upgrades.
  • Manage password updates and system backups, ensuring proper verification and support.


Troubleshooting:

  • Diagnose and resolve issues related to access control, video systems, and databases.
  • Provide technical support and documentation for system-related problems.


Life Cycle Support:

  • Oversee device replacement, cost planning, decommissioning, and device wiping.


Additional Duties:

  • Serve as the administrator and maintenance point for security systems.
  • Independently operate, inspect, and perform minor repairs for system problems.
  • Collaborate with counterparts and oversee the certification of work done on the system.
  • Provide technical diagnostics for escalation and ensure immediate actions for malfunctions.


Competencies:

  • Strong problem-solving and troubleshooting skills.
  • Excellent planning, organizing, and project management abilities.
  • Exceptional written and verbal communication skills.
  • Ability to work autonomously and handle emergency situations with sound judgment.
  • Ability to interact effectively across diverse cultures and team environments.
  • Strong attention to detail, customer focus, and results-oriented approach.


Education/Experience:

  • Associate's or Bachelor's Degree preferred
  • Minimum of 7 years of experience in electronic security.
  • Certified in access control and CCTV systems; knowledge of Lenel and Milestone is a plus.
  • Experience with card access security systems, IT principles, and safety systems.
  • Proficient with Microsoft Office and other related software.


Benefits

Depending on experience, Securitas will offer a starting salary of $70K to $90k, in addition to a full benefit package that includes:

  • Medical, dental, vision, and Life insurance
  • 10 days' vacation accrued, 4 floating holidays, and 6 sick days.
  • 401k
  • Opportunity to work in a globally respected organization with a supportive team culture.
  • Access to client benefits such as restaurant, gym, and learning resources.


If you are a skilled System Technician with a passion for electronic security systems and client satisfaction, we encourage you to apply.

EOE/M/F/Vet/Disabilities

#AF-SSTA

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About the Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values:

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity:

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance:

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness:

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.