Senior Endpoint Support Technician

2 weeks ago

Pine Lake, United States Cox Automotive Full time
The Executive Senior Endpoint Support Technician is responsible for developing, deploying and supporting technical and business systems and applications. This is a highly technical position that provides second and third level primary desktop support to the Cox Automotive Executive Team and support staff on a 24x7x365 basis with partnering support availability.

To be successful in this position, one must be responsible for responding to support issues in a timely manner, delivering stellar deskside support, communicating issue status to internal customers, management and internal support teams, troubleshooting and resolving issues within SLA, as well as effectively serving as primary point of contact for specific departmental project efforts and escalation needs.

What You'll Do

  • Act as the main contact for Cox Automotive Executive Team support.
  • Handle Tier 2-3 support issues, including troubleshooting, escalations, and resolutions.
  • Resolve technical problems through defined processes and internal tools.
  • Collaborate with customers and internal teams to address and resolve issues.
  • Oversee ticket management and ensure compliance with SLAs.
  • Assess team performance and support documentation with Desktop Support management.
  • Conduct internal training and potentially guide Support Analysts.
  • Travel for offsite support as needed.
  • Install, configure, and troubleshoot enterprise and third-party applications; support Dell, Apple, and mobile hardware.


Who You Are

  • MCTS or A+ desktop certification required.
  • Degree in Computer Science or equivalent experience.
  • 5+ years of Desktop Support and Remote Support experience.
  • Expertise in hardware/software support, deployment, and enterprise applications.
  • Experience with Active Directory, Group Policy, Windows, and macOS.
  • Strong support skills for Microsoft Office, iOS, and Android devices.
  • Excellent communication and customer service skills.
  • Ability to work in a team with shifting priorities and flexible hours.
  • Experience in providing technical guidance and process improvements.
  • Professional demeanor and ability to handle confidential information.


What's In It For You

Here's a sneak peek of the benefits at your disposal as a Cox employee:

  • A competitive salary and top-notch bonus/incentive plans.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • Comprehensive healthcare, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with up to 8% company match.
  • Mental health support, including counseling and access to virtual wellness resources such as CALM.
  • Access to Care.com, with up to 10 days of subsidized care for children, seniors and pets.


Check out all our benefits.

USD 28.08 - 42.12 per hour

Compensation:

Hourly base pay rate is $28.08 - $42.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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