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GSA Assist Help Desk Technician I

4 weeks ago

Bossier City, United States General Dynamics Information Technology Full time
Seize your opportunity to make a personal impact as a Help Desk Technician I supporting GSA Assist. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Help Desk Technician I you will help ensure today is safe and tomorrow is smarter.

A DAY IN THE LIFE OF A HELP DESK TECHNICIAN I, YOU WILL:
  • Provide technical assistance and support to computer users
  • Provide IT support to resolve and document problems, using appropriate ticketing systems
  • Escalate problems to the appropriate organization or process, when required
  • Provide follow-up actions with customers to ensure resolution of incidents or requests
  • Provide assistance concerning the use of computer hardware and software, applications, including printing, installation, word processing, electronic mail, and operating systems
  • Provide professional and responsive customer service to users


AS A SUCCESSFUL CANDIDATE, YOU ARE:
  • Customer service oriented with exceptional organizational skills
  • A skilled communicator with the ability to communicate at all levels of the organization both written and verbal
  • A resolute problem-solver who thrives in a fast-paced high energy environment


WHAT YOU'LL NEED TO SUCCEED:
  • A high school diploma or equivalent; AND
  • 1 or more years of related experience
  • Basic knowledge of PC/networking environments including: installation, testing, diagnostics, repair, and troubleshooting
  • An ability to obtain and maintain a public trust
  • Louisiana Residency, living within a ~60-mile radius of our Bossier City facility


WORK ENVIRONMENT:
  • 100% onsite


GDIT IS YOUR PLACE:
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Work Requirements

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Years of Experience
1 + years of related experience

* may vary based on technical training, certification(s), or degree

.cls-2{fill:none;stroke:#5b6670;stroke-miterlimit:10;stroke-width:2px}
Certification

Travel Required
None

Salary and Benefit Information
The likely hourly rate for this position is between $19.08 - $31.86. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.
About Our Work

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.