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GSA Assist Help Desk Technician 2/1

1 month ago

Bossier City, United States General Dynamics Information Technology Full time

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Suitability:

Public Trust/Other Required:

NACI (T1)

Job Family:

SCA

Job Qualifications:

Skills:

Computer Literacy, Customer Service, Information Technology (IT) Support, Troubleshooting

Certifications:

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

Seize your opportunity to make a personal impact as a Help Desk Technician 2/1 supporting GSA Assist. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a Help Desk Technician 2/1 you will help ensure today is safe and tomorrow is smarter.

A DAY IN THE LIFE OF A HELP DESK TECHNICIAN 2/1, YOU WILL:

  • Provide technical assistance and support to computer users - Tier 2/1 Support

  • Provide IT support to resolve and document problems, using appropriate ticketing systems. Escalates problems to the appropriate organization or process, when required

  • Provide follow-up actions with customers to ensure resolution of incidents or requests

  • Provide support responsibilities which includes T2/1 assistance concerning the use of computer hardware and software, applications, including printing, installation, word processing, electronic mail, and operating systems

  • Troubleshoot computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems

  • Provide professional and responsive customer service to users

AS A SUCCESSFUL CANDIDATE, YOU ARE:

  • Customer service oriented with exceptional organizational skills

  • A skilled communicator with the ability to communicate at all levels of the organization both written and verbal

  • A resolute problem-solver who thrives in a fast-paced high energy environment

WHAT YOU’LL NEED TO SUCCEED:

  • An Associates degree or equivalent; AND

  • 1 or more years of related experience

  • Basic knowledge of PC/networking environments including: installation, testing, diagnostics, repair, and troubleshooting

  • An ability to obtain and maintain a public trust

  • Louisiana Residency, living within a ~60-mile radius of our Bossier City facility

WORK ENVIRONMENT:

  • 100% onsite


GDIT IS YOUR PLACE:


● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $25.29 - $42.24. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.