PBX Operator

1 month ago

Honolulu, United States Marriott International, Inc Full time
Additional Information On Call position
Job Number 24139945
Job Category Rooms & Guest Services Operations
Location Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

 

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                  High school diploma or G.E.D. equivalent.

Related Work Experience:         No related work experience.

Supervisory Experience:            No supervisory experience.

License or Certification:             None

 

 

The pay range for this position is $23.61 to $29.51 per hour.
 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.   JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  • pbx operator

    3 months ago

    Honolulu, Hawaii, United States realjobshawaii Full time

    KKV is Hiring KKV was founded by community leaders in 1972 in response to a lack of health services for Kalihi's low income, largely-immigrant Asian and Pacific Islander residents. Together we work to advance health, to inspire healing, to foster reconciliation, and to celebrate abundance in the ahupua'a of Kalihi through strong relationships that honor...

  • PBX Operator

    1 month ago

    Honolulu, United States Marriott International, Inc Full time

    Additional Information On Call positionJob Number 24139945Job Category Rooms & Guest Services OperationsLocation Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest...

  • PBX Operator

    1 month ago

    Honolulu, United States Marriott International, Inc Full time

    Additional Information On Call positionJob Number 24139945Job Category Rooms & Guest Services OperationsLocation Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY   Answer, record, log, and process all guest...

  • PBX Operator

    3 weeks ago

    Honolulu, United States Marriott International, Inc Full time

    Additional Information On Call positionJob Number 24139945Job Category Rooms & Guest Services OperationsLocation Waikiki Beach Marriott Resort & Spa, 2552 Kalakaua Avenue, Honolulu, Hawaii, United States VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls,...

  • Front Office Operations Supervisor

    2 weeks ago

    Honolulu, Hawaii, United States Hyatt Regency Full time

    Organization: Hyatt Regency Waikiki Beach Resort and SpaPosition Overview: We are seeking a dedicated and experienced Front Office Operations Supervisor to join our esteemed Rooms team at Hyatt Regency Waikiki Beach Resort and Spa. This pivotal role encompasses the management of the Front Office and PBX departments, ensuring a seamless guest experience.Key...

  • Front Office Operations Supervisor

    4 days ago

    Honolulu, Hawaii, United States The Kahala Hotel and Resort Full time

    Job SummaryThe Kahala Hotel and Resort is seeking a highly skilled and experienced Assistant Front Office Manager to join our team. As a key member of our Front Office Operations team, you will be responsible for promoting and fostering our hotel's philosophy of Aloha, while ensuring seamless daily operations of the Front Desk, Front Service, PBX, Concierge,...

  • Hotel Customer Service Agent, NF-02

    3 months ago

    Honolulu, United States Department Of The Army Part time

    Summary Serves as a Hotel Customer Service Agent for the Front Office at the Hale Koa Hotel. This is an open continuous announcement. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3 month...

  • Guest Services Representative

    1 hour ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Highgate Hotels. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and welcome all...

  • Assistant Front Office Manager

    3 days ago

    Honolulu, United States The Kahala Hotel & Resort Full time

    3.2 Honolulu, HI Honolulu, HI Full-time Full-time $5,375 - $5,542 a month $5,375 - $5,542 a month 4 hours ago 4 hours ago 4 hours ago Pay Range ($5,375.00-$5,542.00 / monthly compensation) Assistant Front Office Manager Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a...

  • Guest Service Representative

    2 days ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job SummaryThe Guest Service Agent (On-Call) is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Hotel Customer Service Agent, NF-02

    3 months ago

    Honolulu, United States US Army Full time

    Summary Serves as a Hotel Customer Service Agent for the Front Office at the Hale Koa Hotel. This is an open continuous announcement. Resumes are only good for 3 months. In order to receive consideration throughout the year, you must re-apply after 3 months for the next 3 month period. Local candidates will be reviewed first; PCS is not authorized. If the...

  • Guest Relations Specialist

    2 weeks ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Alohilani Resort Waikiki Beach: Alohilani Resort Waikiki Beach is a premier destination that redefines luxury and hospitality in Oahu. Our resort is designed by the renowned Rockwell Group, offering a seamless blend of indoor and outdoor elegance. With a stunning Oceanarium and an upcoming pool deck featuring private cabanas, we...

  • Guest Services Representative

    2 days ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Summary:The Guest Services Representative is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.Maintain proper operation of...

  • Hospitality Service Representative

    2 weeks ago

    Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Company Overview: Alohilani Resort Waikiki Beach is a premier destination that harmoniously blends indoor and outdoor luxury, providing an exceptional experience for guests in the heart of Waikiki. Our resort is designed by the acclaimed Rockwell Group, creating a fresh and tranquil atmosphere for all visitors.Position Overview: The...

  • Guest Service Agent

    2 weeks ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Agent

    3 months ago

    Honolulu, United States Hilton Garden Inn Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    4 weeks ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Service Agent

    2 months ago

    Honolulu, United States 'Alohilani Resort Waikiki Beach Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Relations Specialist

    2 weeks ago

    Honolulu, Hawaii, United States Alohilani Resort Waikiki Beach Full time

    Compensation Type:Hourly Highgate Hotels:Highgate is a prominent real estate investment and hospitality management firm recognized for its innovative approach within the sector. The company is a leading entity in major U.S. gateway cities, including New York, Boston, Miami, San Francisco, and Honolulu, while also expanding its presence in the Caribbean and...

  • Front Office Reception

    4 weeks ago

    Honolulu, United States Halepuna Full time

    Front Office Reception - Guest Service Agent (On-Call) Halekulani, 2199 Kalia Road, Honolulu, Hawaii, United States of America Req #729 Saturday, August 10, 2024 LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable...