Guest Relations Specialist

2 months ago

Honolulu, Hawaii, United States 'Alohilani Resort Waikiki Beach Full time

Compensation Type:
Hourly

Alohilani Resort Waikiki Beach:

Alohilani Resort Waikiki Beach is a premier destination that redefines luxury and hospitality in Oahu. Our resort is designed by the renowned Rockwell Group, offering a seamless blend of indoor and outdoor elegance. With a stunning Oceanarium and an upcoming pool deck featuring private cabanas, we create unforgettable experiences for our guests.

Position Overview:
The Guest Service Agent (On-Call) plays a vital role in delivering exceptional service to all guests during their stay. This position is responsible for ensuring a smooth check-in and check-out process while maximizing room revenue and occupancy.

Key Responsibilities:

  • Welcome guests warmly at the Front Desk, adhering to Alohilani Resort standards.
  • Manage the PBX console efficiently and uphold hotel service standards.
  • Respond promptly to guest inquiries regarding hotel amenities and services.
  • Ensure the accurate logging and delivery of packages, mail, and messages.
  • Review daily Front Office logs and Trace Files for operational efficiency.
  • Provide information about local attractions, dining, and entertainment options.
  • Adhere to cash handling and credit policies diligently.
  • Stay informed about current rates, packages, and promotions.
  • Maintain familiarity with in-house groups and their requirements.
  • Understand emergency procedures and assist as necessary.
  • Handle check-ins and checkouts with a friendly and efficient demeanor.
  • Communicate effectively with team members using proper radio etiquette.
  • Comprehend and operate all relevant Front Desk computer systems.
  • Complete all tasks on the shift checklist in a timely manner.
  • Prepare and balance paperwork for shift closure according to hotel standards.
  • Promote guest programs and maintain a clean work environment.

Qualifications:

  • Relevant college coursework is beneficial.
  • Previous experience in hospitality or a related field is preferred.
  • A High School diploma or equivalent is required.
  • Proficiency in computer systems is necessary.
  • Customer service experience is an advantage.
  • Ability to work flexible hours as needed.
  • Physical ability to lift and move objects up to 20 pounds.
  • Capability to stand for extended periods.
  • Maintain a friendly and approachable demeanor at all times.
  • Effective verbal and written communication skills are essential.
  • Ability to multitask and prioritize effectively.
  • Participate in all required meetings and training sessions.
  • Adhere to grooming standards and wear the appropriate uniform.
  • Comply with hotel regulations to ensure safe operations.
  • Demonstrate problem-solving skills and initiative.
  • Maintain confidentiality of sensitive information.
  • Be open to cross-training in other hotel departments.
  • Perform additional duties as assigned by management.

Salary Range: $26.43/hr

  • Guest Relations Manager

    4 weeks ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Title: Guest Relations ManagerJoin Highgate Hotels, a premier real estate investment and hospitality management company, as a Guest Relations Manager. In this role, you will be responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail.Responsibilities:Maintain a warm and friendly demeanor and be...

  • Guest Relations Manager

    4 weeks ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Title: Guest Relations ManagerHighgate Hotels is seeking a highly skilled and experienced Guest Relations Manager to join our team. As a Guest Relations Manager, you will be responsible for creating and executing experiences to enhance the guest's stay with great care and an eye for detail.Key Responsibilities:Facilitate and oversee every VIP and...

  • Guest Relations Agent and Driver

    2 weeks ago

    Honolulu, Hawaii, United States Air Methods Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Agent and Driver to provide exceptional service to our guests. This role requires a strong focus on customer satisfaction, safety, and operational efficiency.Key ResponsibilitiesDrive company vehicles safely and efficiently, ensuring timely transportation for guests.Provide professional and courteous...

  • Guest Relations Agent and Driver

    4 weeks ago

    Honolulu, Hawaii, United States Blue Hawaiian Helicopters Full time

    Job SummaryWe are seeking a highly skilled Guest Relations Agent and Driver to provide exceptional service to our guests. This role requires a strong focus on customer satisfaction, safety, and operational efficiency.Key ResponsibilitiesDrive company vehicles safely and efficiently, ensuring timely transportation for guests.Provide professional and courteous...

  • To Go Specialist

    7 days ago

    Honolulu, Hawaii, United States Red Lobster Full time

    Job SummaryAs a To Go Specialist at Red Lobster, you will be responsible for enhancing the takeout experience of our guests by offering personalized service and food and drink suggestions. You will take accurate orders, assemble prepared food and drink orders, and walk orders to guests inside and outside the restaurant for curbside pickup. You will also...

  • Government Relations Specialist

    3 days ago

    Honolulu, Hawaii, United States Kamehameha Schools Full time

    Job SummaryKamehameha Schools is seeking a highly skilled Government Relations Specialist to join our team. The ideal candidate will have experience in public policy, legislative analysis, and research, as well as strong communication and interpersonal skills.Key ResponsibilitiesDevelop and implement government relations programs and tactics to build...

  • Guest Services Coordinator

    2 months ago

    Honolulu, Hawaii, United States Pulama Lanai Full time

    Position OverviewThis position involves supporting the Guest Experience Specialist in managing the operations of a premium charter air service. The focus is on delivering exceptional guest service that is both personalized and of the highest quality. Engagement with guests will continue as their travel date approaches. This role will assist with flight...

  • Guest Services Manager

    1 week ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryServes as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking...

  • Guest Services Coordinator

    2 months ago

    Honolulu, Hawaii, United States Pulama Lanai Full time

    Position OverviewThis position is dedicated to supporting the Guest Experience Specialist in managing the operations of the Lāna'i Air charter service. The individual in this role is expected to deliver exceptional guest service characterized by a personal touch and high standards of quality. Communication with guests will be maintained as their charter...

  • Guest Services Manager

    4 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryAs a Guest Services Manager at Marriott International, you will be responsible for overseeing all property operations, ensuring the highest levels of hospitality and service are provided. You will represent property management in resolving any guest-related situation, manage the flow of questions, and direct guests within the lobby. You will also...

  • Guest Services Representative

    1 month ago

    Honolulu, Hawaii, United States Best Western Plaza Hotel Full time

    Job Title: Guest Services AgentLocation: Best Western Honolulu, HIJob Type: Full-timeAbout Us: Highgate Hotels is a premier real estate investment and hospitality management company. We are committed to providing exceptional service to our guests and creating a positive work environment for our employees.Job Summary:The Guest Services Agent is responsible...

  • Guest Services Manager

    2 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryServe as the property manager on duty, overseeing all property operations to ensure exceptional hospitality and service standards are met.Key ResponsibilitiesRepresent property management in resolving guest-related situations, providing guidance and support as needed.Manage the flow of questions and direct guests within the lobby, ensuring a...

  • Guest Services Coordinator

    2 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Services Coordinator to join our team at the Sheraton Waikiki Beach Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our valued guests.Key ResponsibilitiesSupply guests with...

  • Guest Services Representative

    2 weeks ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Title: Guest Services AgentJob Summary:The Guest Services Agent is a key member of our Front Office team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Responsibilities:Greet and...

  • Guest Services Agent

    1 week ago

    Honolulu, Hawaii, United States Hilton Garden Inn Waikiki Beach Full time

    Job SummaryThe Guest Services Agent is a key member of our hotel team, responsible for providing exceptional service to our guests throughout their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProvide warm and welcoming service to...

  • Guest Services Representative

    1 week ago

    Honolulu, Hawaii, United States Honolulu Airport Hotel Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at the Honolulu Airport Hotel. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide attentive and courteous service to all guests during check-in,...

  • Guest Service Agent

    1 month ago

    Honolulu, Hawaii, United States Highgate Hotels Full time

    Job Title: Guest Service AgentWe are seeking a highly skilled Guest Service Agent to join our team at the Alohilani Resort Waikiki Beach. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Provide attentive, courteous, and...

  • Guest Services Coordinator

    3 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Services Coordinator to join our team at the Sheraton Waikiki Beach Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesSupply guests with...

  • Guest Services Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled Guest Services Coordinator to join our team at the Sheraton Waikiki Beach Resort. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesSupply guests with...

  • Guest Services Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Services Coordinator to join our team at the Sheraton Waikiki Beach Resort. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesSupply guests with directions and information...