Sales Executive

4 weeks ago

Boston, United States The Newbury Boston Full time
Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview:

The Sales Executive is responsible for handling all aspects of social and holiday room blocks, which includes prospecting, negotiating, closing, and servicing of room blocks.  In addition, the Sales Executive will prospect new local corporate accounts, while maintaining existing relationships with current accounts.   Their expected results will contribute and positively impact hotel revenues.  They are also responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales.

Responsibilities:
  • Answer telephone and email messages. Respond accordingly.
  • Open and distribute mail.
  • Maintain and stay abreast of the latest computer programs/innovations (as applicable).
  • Filing of all pertinent correspondence in a timely manner.
  • Handle correspondence pertaining to department.
  • Maintain adequate inventory of office supplies.
  • Responsible for the smooth operation of the office.
  • Type and distribute meeting minutes.
  • Maintain trace file as needed.
  • Prepare Banquet Event Orders (BEOS) and Group Resumes as needed
  • Greet guests/clients/employees when necessary.
  • Attend meetings/training as required by management.
  • Must be proficient with Microsoft Office and Delphi FDC
  • Attend daily Highgate Hotel Business Review (HHBR) meeting.
  • Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
  • Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
  • Meet or exceed set goals.
  • Operate the Sales Department within established sales expense budget.
  • Initiate and follow up on leads.
  • Maintain and participate in an active sales solicitation program.
  • Monitor production of all top accounts and evaluate trends within markets.
  • Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
  • Meet or exceed sales solicitation call goals as assigned by the Director of Sales.
  • Invite clients to the hotel for entertainment, lunches, tours and site inspections.
  • Assist in implementing special promotions relating to direct sales segments, i.e. client events, sales blitzes, etc.
  • Assist in the preparation of required reports in a timely manner.
  • Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR).
  • Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
  • Use Delphi FDC to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
  • Meet and greet onsite contacts.
  • Abide by Prime Selling Time (PST) guidelines.
  • Develop networking opportunities through active participation in community and professional associations, activities and events.
  • Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
  • Handle inquiries for social and holiday room blocks
Qualifications:
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • At least 2 to 5 years of progressive experience in a hotel or related field preferred.
  • College course work in related field helpful.
  • Must be skilled in Windows, Delphi FDC and company approved reports.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.a

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