US - Field Technical Spt Cons III - US4
2 weeks ago
Experis IT ManpowerGroup has partnered with a leading IT Co in the Kentucky, USA area for a Field Technical Spt Cons III role to assist their team. This is an Onsite role.
Industry: IT Co
Title: Field Technical Spt Cons III
Location: Kentucky, USA
Duration: 12+ months
Pay: $25/hr
Job Description
The preferred location is Louisville, KY but will also consider candidates in or nearby cities.
This is a Field Service position with daily travel near Louisville & Lexington KY as well as Southeastern IN as a regular part of the daily work week. Overnight stays may be required on short notice in Southern KY or Southern OH.
Key Responsibilities:
- Handle Customer-relation problems promptly and appropriately, provide guidance, and escalate issues according to established procedures
- Provide mechanical and electrical support on-site
- Electro-Mechanical troubleshooting,
- Customer-facing communication, Internal communication
- Deliver services to large enterprise, complex or corporate accounts
- Use proactive monitoring procedures/tools to identify problem-prevention opportunities
- Experience with support of a full range of HP commercial and industrial large mass-volume digital printer products
What you’ll have:
- Minimum Vocational/Diploma / Associate Degree or Technical degree preferred
- Strong mechanical technical and communication skills and ability to improvise
- Strong Customer relationship skills & ability to manage complex Customer problems.
- Good teamwork with peers and HP personnel
- Demonstrate consistent, acceptable performance
- Schedule and participate in on-site account support meetings both internal and external
- Extensive travel for training (6+ weeks in the 1st year), periodic travel for training for 1 - 3 weeks at a time in following years
- Travel for installations or support of other areas of the district can be expected from time to time
If you’re interested, please click “Apply” button.
If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.
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