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Field Technical Sr. Staff

2 months ago

Alpharetta, United States American Honda Motor Co. Full time

What Makes a Honda, is Who makes a Honda

Honda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. 

 At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success.  We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.”

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team.

If your goals and values align with Honda’s, we want you to join our team to Bring the Future

Job Purpose

The Parts & Service Field Operations department provides dealer consulting and support to improve the customer experience and maintain dealer profitability.  The field staff is the dealers’ point of contact for all parts and service- related activities. The Field Service Engineer will support buyback prevention and fixed first visit by fixing difficult to repair vehicles and provide in-dealership training.

* This position will cover the territory of South Florida*

 

Key Accountabilities
  • Provide on-site technical assistance to dealer
  • Reduce vehicle buybacks and trade outs
  • Assess skill level and training needs of dealer technical staff and provide training
  • Create Techline cases for all vehicle repairs and buyback review reports
  • Create field quality reports
  • Test and inventory special tools and support service engineering data collection activities
  • Provide technical support for arbitration hearings
  • Attend training for new models, current issues, and new technology
Qualifications, Experience, and Skills
  • Bachelor’s degree, automotive technical school degree, or equivalent work-related experience (5 years)
  • ASE certified or equivalent experience and possess skills
  • Extensive automotive technical experience & trouble shooting skills required
  • Excellent interpersonal, verbal, and written communication skills
  • This position requires extensive travel and may require future relocation
Workstyle
  • Remote

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.