Client Tech Support Consultant III

4 weeks ago

Alpharetta, United States ADP Full time

NOTE: The selected applicant for this role will be expected to work within a hybrid work model (3 days per week onsite in the office, 2 days per week from home) in our Alpharetta, GA, office.

ADP is hiring a GlobalView Client Tech Support Consultant III. In this position, you will work to ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. You will be responsible for providing 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. You will prepare functional specifications and change control requests, including design and configuration details. Additionally, you will test and document change control requests, all while providing consulting services to the ADP GlobalView client base. You will provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise, develop and conduct lifecycle mini-project solutions, and deliver effective client communications and ticket management/resolution via Siebel.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Ensure that work delivered to the client is defect-free and in compliance
  • Manage client escalations and urgent/critical tickets to provide stellar service to clients
  • Manage/create root cause analyses (RCAs) for highly escalated issues and provide best practices
  • Act as subject matter expert for all the connectors (such as Oracle, Workday) and provide adequate solution to the client
  • Serve as team player and assist all our team members for any technical / non-technical / process / functional-related questions or queries
  • Perform other related duties as assigned
  • Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices

REQUIRED QUALIFICATIONS:

Education:

Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field of study plus 5 years of related experience required. The company will also accept a Master's degree and 2 years of related experience.

Qualifications/Skills and Competencies:

  • 5 years of experience with SAP US Payroll Configuration
  • Experience analyzing the US payroll driver RPCALCU0
  • In-depth understanding and knowledge of US Payroll Processing Methodology
  • Data mapping expertise from Legacy data to SAP Employee Master data
  • Experience with creating documentation including business requirements, process flow and functional/technical specifications
  • Modification of pay slips using form editor
  • Experience with writing custom payroll calculation rules and updating the payroll schema to cater the business needs
  • Fluency in English (oral and written)

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • SAP HCM Payroll certification with ERP 6.0 preferred
  • Strong client service orientation
  • Good analytical skills
  • Ability to work in a team environment
  • Excellent verbal and written communication skills
  • Strong initiative and enthusiasm
  • PC literate (Windows, Excel, Word)
  • Very good understanding of ADP applications, payroll procedures
  • Knowledge of ADP Interfaces and Connectors Preferred

#LI-IB1

#LI-HYBRID

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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