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Quality Assurance Technician
3 months ago
Position SummaryThis position is responsible for addressing quality related issues of a technical nature posed by Manufacturing, Technical, and Commercial staff as well as by external customers, with an emphasis on developing and overseeing training activities for all personnel. Compilation of data, generation of reports, updating of databases, and working closely with internal and external groups to meet strategic objectives is also required.Primary Responsibilities
Work safely. Adhere to all Company and regulatory EH&S policies and procedures.
Adhere to all Company 6-S initiatives and policies.
Maintain and enhance employee job requirements as necessary to meet changing manufacturing and customer demands.
Develop and maintain structured On-The-Job (OTJ) training outlines.
Evaluate the effectiveness of training through verification audits, and make changes as required to meet objectives.
Oversee the maintenance of employee training records.
Participate in the specification review process, including reviewing current standards, resources, and communication for customer acceptance.
Partners with Commercial and Technical departments to deliver professional, accurate responses to customer complaints, issues, and questions as necessary.
Participates in or leads Continuous Improvement initiatives.
Plans and participates in Quality Audits as required.
Assists in the execution of C-M's Quality Management System.
Loads, edits, and assigns complaint desk tickets - internal and external corrective actions.
Evaluates the effectiveness of complaint desk tickets - internal and external corrective actions through verification audits.
Partner with Department Managers / Supervisors to update company documents and train on how to use company databases.
Partner with groups and other departments to meet company goals and objectives.
Other duties as assigned.
Minimum Education and ExperienceTwo-year Technical Degree, or in lieu of a degree, High School Diploma, GED, or equivalent with two to five (2-5) years of experience in a Quality Assurance, Training, or Auditing role in a manufacturing environment.Other Qualifications
High degree of computer proficiency (MS Word, Excel, Access, PowerPoint, etc.).
Champions change by actively promoting and seeking changes that move the business forward.
Excellent verbal and written communication skills to allow for effective transfer of information to both internal and external customers.
Strong interpersonal skills, maintain a positive attitude and works to maintain positive relationships with co-workers and others outside the organization.
Ability to set goals and objectives and takes responsibility to achieve these in a timely manner.
Strong analytical thinking and problem-solving skills.
/*generated inline style */ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. /*generated inline style */ This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work in this facility, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work or be authorized to receive controlled information under a specific license or permission from the relevant government agency. The U.S. export control regulations define a U.S. person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e. 'Green Card Holder'), and certain categories of Asylees and Refugees. /*generated inline style */
