Current jobs related to Head of Business Operations, Customer Success - Herndon VA - ST Engineering iDirect
-
Customer Success Manager
2 months ago
Herndon, United States Exostar Full timeCustomer Success Manager Full-Time Location - Remote/Hybrid Job Details Description Position: Customer Success Manager Location: Herndon, or open to remote/hybrid VA, DC, MD NC, GA, TX, WA, PA, IL, FL, SC Job Overview: The Customer Success Manager (CSM) is a key member of the Exostar Go to Market team. The CSM is accountable for working closely with our...
-
Customer Success Manager
1 month ago
Herndon, Virginia, United States Exostar Full time{"Job Title": "Customer Success Manager", "Job Overview": "As a key member of the Exostar Go to Market team, the Customer Success Manager plays a critical role in delivering world-class customer experiences, ensuring clients realize the value they expect from the Exostar platform, and that they are fully operationalizing our product(s) into their business.",...
-
Customer Success Manager
4 weeks ago
Herndon, Virginia, United States Exostar Full timeCustomer Success ManagerExostar is seeking a highly skilled Customer Success Manager to join our Go to Market team. As a key member of our team, you will be responsible for delivering world-class customer experiences, ensuring clients realize the value they expect from our platform, and driving operationalization of our product(s) into their business.Your...
-
Customer Success Manager
1 week ago
Herndon, Virginia, United States Exostar Full timeJob Title: Customer Success ManagerExostar is seeking a highly motivated and experienced Customer Success Manager to join our Go to Market team. The successful candidate will be responsible for working closely with our customers to deliver world-class customer experiences, ensuring clients are realizing the value they expect from the Exostar platform, and...
-
Senior Customer Success Specialist
4 weeks ago
Herndon, Virginia, United States Tyler Technologies Full timeJob Title: Senior Customer SuccessAt Tyler Technologies, we are seeking a highly skilled Senior Customer Success professional to join our team. As a Senior Customer Success, you will play a critical role in ensuring our clients achieve their business goals and objectives through the effective implementation and utilization of our software...
-
Customer Success Manager
2 weeks ago
Herndon, Virginia, United States Deltek Full timeJob SummaryDeltek is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Support Services team, you will be responsible for managing existing Deltek Costpoint customers in our SaaS offerings, with a focus on customer retention and team achievement.Key ResponsibilitiesManage existing Deltek Costpoint...
-
Customer Success Manager
2 days ago
Herndon, Virginia, United States Deltek Full timeDeltek Engagement Services RoleDeltek is seeking a skilled Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a vital role in helping our customers maximize the value of their Deltek solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services customers, focusing on customer...
-
Senior Customer Success
4 weeks ago
Herndon, United States Tyler Technologies Full timeDescription Our Senior Implementation Consultant must be curious about how organizations work and seek to understand why people do what they do to get their job done. Implementation Consultants take pleasure in finding creative solutions that increase the value of final products so that end-users and stakeholders are delighted with the results....
-
Principal Customer Success Manager
3 weeks ago
Herndon, Virginia, United States Deltek Full timeJob Title: Principal Customer Success ManagerDeltek is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a critical role in helping our customers maximize the value of their solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services...
-
Principal Customer Success Manager
4 weeks ago
Herndon, Virginia, United States Deltek Full timeDeltek Customer Success Manager Job DescriptionDeltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Investigate possibilities...
-
Principal Customer Success Manager
7 days ago
Herndon, Virginia, United States Deltek Full timeJob SummaryDeltek is seeking a highly skilled Principal Customer Success Manager to join our team. As a key member of our Engagement Services team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key ResponsibilitiesInvestigate opportunities for...
-
Principal Customer Success Manager
1 week ago
Herndon, Virginia, United States Deltek Full timeJob SummaryDeltek is seeking a Principal Customer Success Manager to join our Engagement Services team. As a key member of our team, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key ResponsibilitiesInvestigate opportunities for add-on offerings and...
-
Customer Success Manager
3 weeks ago
Herndon, Virginia, United States VBrick Systems Full timeAbout Vbrick SystemsVbrick Systems is a leading provider of enterprise video platforms, helping organizations simplify the complexity of creating, managing, and delivering video within the enterprise.Job DescriptionWe are seeking a highly skilled Customer Success Manager to support the post-sales customer lifecycle, focusing on customer adoption, retention,...
-
Customer Success Solutions Architect
3 weeks ago
Herndon, Virginia, United States Amazon Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Solutions Architect to join our team at Amazon Inc.As a key member of our team, you will be responsible for helping customers achieve their full potential by providing expert guidance and support in the use of AWS cloud contact center solutions.With a strong background in customer experience and...
-
Principal Customer Success Manager
3 days ago
Herndon, Virginia, United States Deltek Full timeDeltek Customer Success Manager Job DescriptionDeltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.Key Responsibilities:Customer Retention:...
-
Customer Success Specialist Solutions Architect
3 weeks ago
Herndon, Virginia, United States Amazon Full timeAbout the RoleWe are seeking an experienced Customer Success Specialist Solutions Architect to join our Amazon Connect team. As a key member of our team, you will work closely with customers to accelerate their deployments and increase adoption of Amazon Connect, our cloud contact center service.Key ResponsibilitiesLeverage your deep expertise in the Contact...
-
Business Development Manager
1 week ago
Herndon, Virginia, United States China Unicom americas Operations Limited Full timeJob Title: Business Development ManagerThis is a challenging role that requires a strong understanding of telecommunication products and services.Key Responsibilities:Qualify and generate new sales leads to drive business growth.Meet and exceed quarterly sales targets by developing and executing effective sales strategies.Stay up-to-date with industry trends...
-
Head Cashier
4 weeks ago
Herndon, United States Sprouts Farmers Market Full timeSprouts Farmers Market - 494 Elden St Suite 110 [Retail Cashier / Checker / Team Member] As a Head Cashier at Sprouts Farmers Market, you'll: Be responsible for the supervision of a team of cashiers, providing training, hiring, monitoring; Proactively visit registers, provide direction and support to Cashiers and Baggers, and ensure excellent customer...
-
Senior Director of Customer Support Operations
2 weeks ago
Herndon, Virginia, United States Deltek Full timeDeltek is Seeking a Senior Director of Customer Support OperationsDeltek, a leading provider of software and information solutions for project-based businesses, is looking for a highly skilled Senior Director of Customer Support Operations to join our team. As a key member of our Customer Support organization, you will be responsible for leading and...
-
Senior Director of Customer Support Operations
4 weeks ago
Herndon, Virginia, United States Deltek Full timeJob Title: Senior Director of Customer Support OperationsDeltek is seeking a highly skilled Senior Director of Customer Support Operations to lead our Customer Support Operations team. As a key member of our organization, you will be responsible for driving operational efficiency, improving customer satisfaction, and ensuring the successful delivery of...
Head of Business Operations, Customer Success
3 months ago
ST Engineering iDirect is a global leader in satellite communications (satcom), providing technology and solutions that enable its customers to expand their business, differentiate their services, and optimize their satcom networks. Our business focuses on solving satellite’s most critical economic and technology challenges, and expands a shared commitment to shaping the future of how the world connects. With your talent and energy paired with our vision and technical leadership, the most fulfilling work of your career is waiting for you at ST Engineering iDirect...the sky is truly the limit
We are in search for a Team Adminstrator/Project Coordinator who will streamline processes and procedures, implement effective tools, and analyze data to improve Customer Success operations. By identifying and implementing best practices, working together to embrace change and by encouraging innovation, you will assist the Customer Success team to deliver an outstanding customer experience. You will be a point of contact for the Customer Success team for questions related to processes, tools or documentation and work to ensure continuity of operations. This includes managing ad-hoc requests for data and participating in meetings.
This role includes daily interactions with customers for license provisioning, user account management and support related questions. The operations analyst drives continuous improvement projects in close collaboration with the Customer Success Management team and other departments.
In this role, you will analyze data and provide reports for Customer Success KPI’s, Customer Satisfaction, Incident and Problem management and SLA reporting. You will drive initiatives to bring in new data or set up new metrics following ITIL best practices.
Operations, Project Management, Project Coordinator, Customer Support, adminstrative support, reporting, ITIL
Provide adminstrative support to the Customer Success/Operations group.
Support the Customer Sucess, Operations and IT team as well as other stakeholders on Salesforce related issues to include error handling, testing and enhancements.
Manage and update customer communication for the CC Team and assist with customer licensing and user creation.
Responsible for the creation and management of various ad-hoc reporting and metrics for internal stakeholders and customers.
Management/administration of Customer Success tools, for example Confluence page.
Coordinate CAB requests to inform the TAC management team of impacts.
Assist in developing and implementing CS operations process improvements, document process changes/new processes, or related tasks.
Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Project management experience
Degree in related field of experience to match
Experience with Microsoft Office Suite
Experience with user story mapping and Agile development is a plus
Experience with Salesforce is a plus
Experience with Power BI / Salesforce CRM Analytics is a plus
