Principal Customer Success Manager

4 weeks ago


Herndon, Virginia, United States Deltek Full time
Deltek Customer Success Manager Job Description

Deltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.

Key Responsibilities:
  • Customer Retention: Develop and implement strategies to retain existing customers and ensure their continued satisfaction with Deltek's products and services.
  • Team Achievement: Collaborate with cross-functional teams to drive sales growth, improve customer engagement, and increase customer adoption of Deltek's solutions.
  • Account Management: Provide exceptional account management to ensure customer satisfaction, identify new business opportunities, and develop strategic plans to achieve customer goals.
  • Sales and Renewals: Sell service and subscription renewals, as well as drive usage and adoption of Deltek's suite of products.
  • Communication and Collaboration: Develop and maintain strong relationships with customers, internal stakeholders, and external partners to ensure seamless communication and collaboration.
Requirements:
  • Education: Bachelor's degree or equivalent work or military experience.
  • Experience: 4+ years of experience in a customer-facing role, preferably in a similar industry.
  • Skills: Excellent communication, negotiation, and problem-solving skills, with the ability to work in a fast-paced environment.
  • Software Experience: Proficiency in Gainsight, ChurnZero, or Totango software.
What We Offer:
  • Competitive Compensation: U.S. On-Target-Earnings (OTE) for this position is $96,750.00 - $120,938.00.
  • Benefits and Perks: Access to healthcare benefits, a 401(k) plan, paid vacation time, and other benefits.

Deltek is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.



  • Herndon, Virginia, United States Exostar Full time

    Job Title: Customer Success ManagerExostar is seeking a highly motivated and experienced Customer Success Manager to join our Go to Market team. The successful candidate will be responsible for working closely with our customers to deliver world-class customer experiences, ensuring clients are realizing the value they expect from the Exostar platform, and...


  • Herndon, Virginia, United States Deltek Full time

    Deltek Engagement Services RoleDeltek is seeking a skilled Customer Success Manager to join our team. As a key member of our Engagement Services team, you will play a vital role in helping our customers maximize the value of their Deltek solutions.Key Responsibilities:Manage a portfolio of existing Deltek Professional Services customers, focusing on customer...


  • Herndon, Virginia, United States T-Mobile Full time

    Job OverviewAs a critical leader on the Product, Experience Design & Innovation team, the Principal Product Designer for eCommerce will lead the re-imagination and redesign of our digital products across the enterprise. You'll set the product vision, design new features, and enhance existing ones while establishing scalable UX/UI patterns across platforms...


  • Herndon, Virginia, United States SNC Ltd Full time

    Unlock your technical potential and drive innovation in the field of digital signal processing. As a Principal Digital Signal Processing Engineer at SNC Ltd, you will be responsible for designing and developing cutting-edge RF DSP algorithms that push the boundaries of technology. Your expertise will be crucial in validating algorithm accuracy and ensuring...


  • Herndon, Virginia, United States AMETEK Full time

    Key Responsibilities:Work with customers and partners to develop solutions that meet their objectives.Establish project timelines, milestones, and delivery expectations to ensure successful project execution.Key Skills:Project managementCustomer engagementBusiness developmentAbout the Role:This role is responsible for building strong relationships with...


  • Herndon, Virginia, United States DISH Network Full time

    Job SummaryDISH Network is seeking a highly skilled Principal Virtualization Engineer to join our Wireless Technology organization. As a key member of our team, you will be responsible for evolving our Hybrid Cloud Network and addressing virtualization needs. This is an exciting opportunity to work on building America's First Smart NetworkTM, a virtualized,...


  • Herndon, Virginia, United States Amazon Full time

    Job DescriptionAmazon Web Services (AWS) is seeking an experienced Real Estate Principal to lead the strategy, identification, acquisition, and development of properties for data centers that will power AWS's expanding global cloud infrastructure.This individual will play a critical role in securing strategic sites that meet the technical, environmental, and...


  • Herndon, Virginia, United States Amazon Full time

    About the RoleWe're seeking a skilled Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies. This is not a sales role, but an opportunity to be the principal technical advisor and 'voice of the customer' to Department of Defense customers.As a TAM, you will help craft and execute...


  • Herndon, Virginia, United States Sierra Nevada Corporation Full time

    Job SummaryWe are seeking a highly skilled Senior Principal RF Engineer to join our team at Sierra Nevada Corporation. As a key member of our Mission Solutions and Technologies (MST) business area, you will be responsible for designing and developing RF DSP algorithms, reviewing analysis of collected signals, and working closely with other engineering and...


  • Herndon, Virginia, United States Sierra Nevada Corporation Full time

    Are you ready to unleash your technical creativity and drive innovation in the field of digital signal processing? As a Principal Digital Signal Processing Engineer at Sierra Nevada Corporation, you will be responsible for designing, developing, and testing complex digital signal processing algorithms for our cutting-edge aerospace and defense systems.The...


  • Herndon, Virginia, United States Markon Full time

    Customer Account ManagerMarkon is seeking a Customer Account Manager to support our Intelligence Customer. As a key member of our team, you will be responsible for preparing, reviewing, and sending billing statements, project plans, and SLAs to customers. You will also provide assistance and instructions to customers by answering questions and assisting them...


  • Herndon, Virginia, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Strategic Operations Manager to join our team at Amazon Web Services (AWS). As a key member of our Data Center Services team, you will be responsible for ensuring the smooth operation of our global infrastructure.Key ResponsibilitiesAlign overall strategic goals, standards, objectives, and key results with each...


  • Herndon, Virginia, United States Giant Food Full time

    About the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the overall success of our store.Key...


  • Herndon, Virginia, United States Triple Canopy Full time

    Job SummaryProvide mobile armed personal protection and emergency response security services in high-risk areas for the Department of State in Baghdad, Iraq. This role requires advanced emergency medical care to personnel as needed. Employees rotate in and out of country throughout the duration of their contract.Responsibilities• Provide advanced emergency...


  • Herndon, Virginia, United States Amazon Full time

    About the RoleThe Public Sector Prototype and Customer Engineering (PS PACE) team at Amazon is seeking a highly skilled Product Manager to help customers solve their most interesting business challenges. As a Product Manager, you will lead workshops with customers to understand their key business challenges and manage the entire product life cycle from...


  • Herndon, Virginia, United States District Partners LLC Full time

    We are a technology-driven organization focused on delivering innovative solutions to support mission-critical cyber operations. Our team is comprised of top engineering talent, and we tackle complex problems that require creativity and expertise. Our success is measured by the impact and effectiveness of the solutions we deliver.Position Overview:We are...


  • Herndon, Virginia, United States Roosters Men's Grooming Center Full time

    We are seeking a highly organized and friendly Salon Receptionist to act as the first point of contact for customers visiting our salon. Responsibilities include greeting clients, answering questions, processing transactions, and maintaining a tidy reception area. To be successful in this role, you should be able to manage clients with grace, even during...


  • Herndon, Virginia, United States FranConnect, LLC Full time

    Job DescriptionAt FranConnect, LLC, we are seeking a highly skilled Enterprise Implementation Manager to join our team. This is a high-visibility role that plays a vital part in the company's growth by driving successful enterprise customer implementations through best practice, solution adoption, and other professional service team goals.This role will...

  • General Manager

    2 weeks ago


    Herndon, Virginia, United States Wärtsilä Full time

    Job DescriptionWärtsilä is seeking an experienced General Manager to lead our Hardware Product Management team in guiding the commercialization and product development direction of our award-winning Quantum platform.About the RoleThe successful candidate will play a key role in defining product requirements, investigating regional market requirements, and...


  • Herndon, Virginia, United States FranConnect Full time

    About the RoleThis is a high-visibility position that plays a vital part in the company's growth by driving successful enterprise customer implementations through best practice, solution adoption, and other professional service team goals.The ideal candidate has a consulting and/or traditional enterprise software implementations background.You will be...