Principal Customer Success Manager
4 weeks ago
Deltek is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing a portfolio of existing Deltek Professional Services customers, with a focus on customer retention and team achievement.
Key Responsibilities:- Customer Retention: Develop and implement strategies to retain existing customers and ensure their continued satisfaction with Deltek's products and services.
- Team Achievement: Collaborate with cross-functional teams to drive sales growth, improve customer engagement, and increase customer adoption of Deltek's solutions.
- Account Management: Provide exceptional account management to ensure customer satisfaction, identify new business opportunities, and develop strategic plans to achieve customer goals.
- Sales and Renewals: Sell service and subscription renewals, as well as drive usage and adoption of Deltek's suite of products.
- Communication and Collaboration: Develop and maintain strong relationships with customers, internal stakeholders, and external partners to ensure seamless communication and collaboration.
- Education: Bachelor's degree or equivalent work or military experience.
- Experience: 4+ years of experience in a customer-facing role, preferably in a similar industry.
- Skills: Excellent communication, negotiation, and problem-solving skills, with the ability to work in a fast-paced environment.
- Software Experience: Proficiency in Gainsight, ChurnZero, or Totango software.
- Competitive Compensation: U.S. On-Target-Earnings (OTE) for this position is $96,750.00 - $120,938.00.
- Benefits and Perks: Access to healthcare benefits, a 401(k) plan, paid vacation time, and other benefits.
Deltek is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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